IT Infrastructure Lead - Windows Server & Network

HanyangENG USA INC; Cedar Park (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Hanyang ENG in Cedar Park, TX, seeks an experienced IT Manager to lead IT infrastructure, systems, and end-user support. This role owns strategy, planning, and oversight of servers and network infrastructure, IT asset management, and the team’s day-to-day technical support operations, while serving as a hands-on escalation point for complex issues.

You will lead a team, set IT standards, coordinate vendor relationships, and ensure cost-effective technology solutions across on-site operations in

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support/systems, including supervising IT staff or projects.
• Proven experience managing servers in a Windows Server/Active Directory environment.
• Strong background in computer/PC setup, hardware installation, and maintenance.
• Proficiency troubleshooting Microsoft 365/Outlook and related software issues.
• Experience overseeing IT asset management, inventory tracking, and vendor relationships.
• Strong leadership, organizational, and problem-solving skills, with the ability to manage competing priorities independently.
• Certifications required: CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
• English required; Korean proficiency a plus.

Responsibilities

• Lead and oversee the IT support function, setting priorities and ensuring timely resolution of requests received via phone, email, and chat.
• Direct the installation, configuration, and troubleshooting of hardware and software across desktops, laptops, printers, and mobile devices.
• Plan and oversee system upgrades, updates, and routine maintenance schedules.
• Establish and enforce standards for user account provisioning, permissions, and password policies in Active Directory and other systems.
• Oversee network infrastructure and connectivity, including Wi-Fi and VPN troubleshooting escalations.
• Develop and maintain documentation standards for issues, resolutions, and support procedures.
• Own the onboarding and offboarding IT process for new and departing employees.
• Evaluate, negotiate, and approve procurement of IT equipment, ensuring cost-effectiveness, compatibility, and alignment with budget.
• Manage IT inventory and fixed asset management systems, including reporting to leadership.
• Establish and enforce IT policies and data security best practices across the organization.
• Oversee on-site technical support across staff locations (~40 miles), diagnosing and resolving escalated issues.
• Direct the configuration and deployment of local servers supporting site operations with 20+ connected computers.
• Manage relationships with IT vendors and service providers.

Skills

Leadership

IT support leadership

Problem-solving

Vendor relationships

Education

Bachelor's degree in IT/CS

Tools

Windows Server/Active Directory

Microsoft 365/Outlook

IT asset management systems

Job description

Hanyang ENG in Cedar Park, TX, seeks an experienced IT Manager to lead IT infrastructure, systems, and end-user support. This role owns strategy, planning, and oversight of servers and network infrastructure, IT asset management, and the team’s day-to-day technical support operations, while serving as a hands-on escalation point for complex issues.

You will lead a team, set IT standards, coordinate vendor relationships, and ensure cost-effective technology solutions across on-site operations in