IT Infrastructure Engineers

CO-OP; United States; Remote; USD 55,000 - 62,000; Full time

Benefits offered by this job

Annual bonus

Holidays 28-32 days + bank holidays

Pension up to 10% employer

Discount on Co-op products

Stream - pay access

Virtual healthcare

24/7 colleague support

Training and career progression

Cycle-to-work

Job summary

CO-OP is seeking a Senior IT Infrastructure Engineer to join our Wholesale Technology team. You will provide expert support across servers, networks, cloud, and security, and participate in a 24/7 on-call rota to manage critical incidents.

Based at our Scunthorpe office, you’ll work across a broad range of technologies, helping deliver reliable services and leading infrastructure improvements for our organisation and customers.

Qualifications

• Experience delivering IT infrastructure support across servers, networks and cloud technologies.
• Experience with enterprise infrastructure, security practices and incident response.
• Strong communication skills and ability to work with technical and non-technical colleagues.

Responsibilities

• Act as a senior escalation point for complex infrastructure and networking issues, working closely with our Service Desk to resolve incidents and problems.
• Troubleshoot, investigate and resolve issues across server, network, cloud and security technologies.
• Support the delivery, maintenance and continuous improvement of infrastructure services across offices, depots and logistics sites.
• Configure, administer and support server, virtualisation and networking environments, ensuring systems remain secure, reliable and available.
• Work with third-party suppliers and technology partners to support service delivery and infrastructure improvements.
• Contribute to infrastructure projects, helping to implement new technologies and enhance existing services.
• Support business continuity and disaster recovery activities, including backup management, testing and recovery processes.
• Participate in the 24/7 on-call rota and provide out-of-hours support when required, including responding to critical incidents.
• Experience supporting and maintaining enterprise infrastructure environments across networking, server, cloud and end-user technologies.
• A solid understanding of networking principles and infrastructure, with the ability to troubleshoot and resolve complex technical issues.
• Experience working with virtualised environments and core Microsoft technologies.
• An appreciation of cybersecurity best practices and experience supporting secure, resilient technology services.
• Strong analytical and problem-solving skills, with a structured approach to investigating and resolving issues.
• The ability to communicate technical information clearly and build effective working relationships with both technical and non-technical colleagues.
• A flexible approach, with the ability to participate in an on-call support rota.
• A full UK driving licence, with the ability to travel occasionally to sites across the UK and attend our Scunthorpe office when required to support major incidents.

Skills

Networking

Server administration

Cloud technologies

Security practices

On-call support

Troubleshooting

Tools

Microsoft technologies

Virtualisation

Security systems

Job description

You'll also take part in a 24/7 on-call rota (approximately 1 week in 4), providing support for critical incidents when needed. When on call, you'll need to be able to attend the Scunthorpe site within 30 minutes if required. We're reshaping our Digital, Technology and Data function for the future, creating new opportunities, strengthening our capability, and building clearer, more resilient ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers. We're looking for IT Infrastructure Engineers to join our Wholesale Technology team and help us deliver reliable, secure and high-performing technology services across our head office and logistics network. In this role, you'll provide expert technical support across a diverse infrastructure estate, supporting everything from servers, networks and cloud technologies to security systems and operational technology. Working closely with colleagues across Technology and the wider business, you'll help keep critical services running smoothly while contributing to infrastructure improvements and future technology developments. Why this role matters Technology plays a critical role in keeping our wholesale and logistics operations moving. From supporting warehouse systems and network infrastructure to maintaining the security and availability of key business services, you'll be at the heart of ensuring colleagues can serve customers without interruption. This is an opportunity to work across a broad and varied technology estate, combining day-to-day operational support with project work, problem solving and infrastructure improvements. You'll have the chance to apply and develop your expertise across networking, virtualisation, cloud technologies, security and server infrastructure while making a direct impact on business performance.

What you'll do

• Act as a senior escalation point for complex infrastructure and networking issues, working closely with our Service Desk to resolve incidents and problems
• Troubleshoot, investigate and resolve issues across server, network, cloud and security technologies
• Support the delivery, maintenance and continuous improvement of infrastructure services across our offices, depots and logistics sites
• Configure, administer and support server, virtualisation and networking environments, ensuring systems remain secure, reliable and available
• Work with third-party suppliers and technology partners to support service delivery and infrastructure improvements
• Contribute to infrastructure projects, helping to implement new technologies and enhance existing services
• Support business continuity and disaster recovery activities, including backup management, testing and recovery processes
• Participate in the 24/7 on-call rota and provide out-of-hours support when required, including responding to critical incidents
• Experience supporting and maintaining enterprise infrastructure environments across networking, server, cloud and end-user technologies
• A solid understanding of networking principles and infrastructure, with the ability to troubleshoot and resolve complex technical issues
• Experience working with virtualised environments and core Microsoft technologies
• An appreciation of cybersecurity best practices and experience supporting secure, resilient technology services
• Strong analytical and problem-solving skills, with a structured approach to investigating and resolving issues
• The ability to communicate technical information clearly and build effective working relationships with both technical and non-technical colleagues
• A flexible approach, with the ability to participate in an on-call support rota
• A full UK driving licence, with the ability to travel occasionally to sites across the UK and attend our Scunthorpe office when required to support major incidents
• £42,000 - £47,000 plus great benefits (Work Level 6A)

Full time 37.5 hours per week, covering a variety of shifts between 8am and 5pm, and working approximately 1 in 4 Saturdays. At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

Benefits

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.