3rd Line IT Support Technician

Ridge and Partners LLP; United States; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Annual leave

Community spirit

Mental health

Financial benefits

Physical wellbeing

Flexible working

Career development

Performance bonus

Car allowance

Job summary

Ridge and Partners LLP’s Technology team is hiring a 3rd Line IT Support Technician to strengthen the resilience, security and manageability of our infrastructure while delivering platforms that support future growth. You’ll blend hands-on infrastructure engineering with operational ownership and exposure to cloud technologies.

Reporting to the Infrastructure Manager, you’ll support UK operations across on‑premises and cloud, lead or contribute to projects, automate routine tasks and help shape

Qualifications

• Experience improving business-critical infrastructure in a complex environment.

Responsibilities

• Lead or contribute to infrastructure projects from design and planning through to implementation and operational handover.
• Take ownership of technical workstreams, ensuring solutions are delivered to a high standard and aligned with business requirements.
• Contribute to infrastructure standards, engineering best practice and continuous service improvement initiatives.
• Act as a technical escalation point for complex infrastructure issues and provide guidance to colleagues where appropriate.
• Work closely with stakeholders, suppliers and project teams to support successful delivery of technology initiatives.
• Develop the technical leadership, stakeholder management and mentoring skills required for progression into more senior positions within the team.

Job description

Join our Technology team as a 3rd Line IT Support Technician and help improve the resilience, security and manageability of our infrastructure while delivering platforms that support future growth. You'll combine hands-on infrastructure engineering and operational ownership with technical improvement and project delivery, gaining meaningful exposure to cloud technologies and our evolving hybrid cloud strategy. The Role Reporting to the Infrastructure Manager, you'll support and develop the technology platforms behind Ridge's UK operations. You'll own core infrastructure operations while delivering improvements, projects, hybrid cloud adoption and automation. You'll solve technical challenges independently and collaborate across the business to deliver practical solutions. You will:

• Manage, support and enhance core infrastructure services across our server, storage, virtualisation, networking, identity, backup and cloud platforms.
• Investigate complex technical issues, identify root causes and implement long-term solutions. Contribute to hybrid cloud initiatives, helping modernise services and improve operational efficiency.
• Strengthen platform security, resilience, monitoring, disaster recovery and lifecycle management practices.
• Identify opportunities to automate routine processes and improve consistency across the technology estate.
• Produce and maintain technical documentation, standards and operational procedures.
• Work closely with the Service Desk, suppliers and technology partners to ensure effective support and delivery of technology services.

What You'll Be Working On

You support a diverse technology estate across our growing UK business. Working across on-premises and cloud technologies, you'll help shape our evolving hybrid environment. Current focus areas include:

• Infrastructure modernisation and lifecycle management
• Hybrid cloud adoption and cloud migration initiatives Security, resilience and disaster recovery improvements
• Automation and operational efficiency programmes
• AI-enabled technology initiatives
• Infrastructure standardisation and service improvement

Ridge's diverse business offers exposure to varied technical challenges, requirements and projects. Engineering, Delivery & Development

Engineering, Delivery & Development

Alongside operational support, you'll deliver infrastructure projects, drive improvements and help shape Ridge's technology estate. As you develop, you'll gain greater ownership and build your technical and people leadership skills. You will:

• Lead or contribute to infrastructure projects from design and planning through to implementation and operational handover.
• Take ownership of technical workstreams, ensuring solutions are delivered to a high standard and aligned with business requirements.
• Contribute to infrastructure standards, engineering best practice and continuous service improvement initiatives.
• Act as a technical escalation point for complex infrastructure issues and provide guidance to colleagues where appropriate.
• Work closely with stakeholders, suppliers and project teams to support successful delivery of technology initiatives.
• Develop the technical leadership, stakeholder management and mentoring skills required for progression into more senior positions within the team.

This role offers technical growth, broader ownership and opportunities to shape Ridge's infrastructure strategy.

• A full UK driving licence and access to your own transport is essential.
• The role will involve occasional travel to Ridge offices and other sites across the UK.
• Occasional evening and weekend working will be required to support planned infrastructure changes, maintenance and project activities.

Our 1,400+ people bring a vast range of skills, delivering a professional mindset, gritty discipline and a genuine passion to every one of the thousands of projects they undertake each year. They're the foundation of our success - they drive our vision, embody our values and separate us from the competition.

Come and join us if you're hungry to be part of an exceptional team - if you put quality first - if you're motivated by ingenuity and if you're always aspiring to be the very best.

• Quality
• THE CORNERSTONE OF OUR BUSINESS.
• Ingenuity
• AS STANDARD.
• Partnership
• BUILT ON TRUST. GROWN OVER TIME.
• Aspiration
• THE FIRE IN OUR BELLY.

From concept to execution, our work is driven by passion, technical expertise and an uncompromising commitment to excellence - delivering solutions that stand the test of time. We don't need - or want - to be the biggest. Just the best.

We question assumptions and look beyond the obvious - applying technical depth and creativity to solve problems that matter. We find better ways today, then improve on them tomorrow.

Since 1946, strong relationships have shaped everything we do. We listen, challenge with care, and stay with you for the long haul - turning shared goals into lasting impact.

You’ll have experience improving business-critical infrastructure in a complex environment, with strong technical skills, sound judgement and an ambition to grow.

Your benefits

• Annual leave A healthy holiday allowance that starts at 25 days pa, plus the option to buy, carry over or sell.
• Community spirit You can take three volunteering days each year to spend time on causes close to your heart.
• Mental health Mental Health First Aiders are here to support you, backed up by Unum's Help@hand app.
• Financial benefits A path to peace of mind: life assurance, pension scheme and income protection.
• Physical wellbeing Your health is a priority for us too, so we offer medical insurance, private GP access and discounted gym membership.
• Flexible working Our flexible approach to hybrid working is there to suit you, your family and your team.
• Career development A pathway at Ridge that's focused on your professional, personal or educational aspirations.
• Extra benefits Performance bonus, car allowance and more based on your role - and progression.