IT Infrastructure & End-User Specialist

Stjoepd; Saint Joseph (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

The City of Saint Joseph is seeking an IT Systems Support Technician to maintain end-user systems and servers, desktops, laptops, and line-of-business applications. The role emphasizes reliable system operation, documentation, and adherence to security policies.

Responsibilities include maintaining infrastructure components such as networks, firewalls, VOIP, data storage, and software deployments; providing end-user support, imaging, and ongoing monitoring while passing background checks as

Qualifications

• Self-initiative and ability to prioritize multiple tasks with independent decision-making.
• Excellent spelling, grammar, communication and decision-making skills.
• Ability to professionally handle large amounts of confidential personal and financial information.
• Organized, able to multitask and detail-oriented.
• Ability to read, comprehend, and utilize information obtained.
• Knowledge of working with computer systems and standard IT software.
• Understand advanced computer terminology and identify hardware/peripherals.
• Pass criminal background check and legal hiring processes.

Responsibilities

• Maintain City of Saint Joseph technology infrastructure including servers, storage, network, firewall, wireless, and power systems.
• Install and maintain technology solutions: Hypervisors, data protection, VPN, imaging, monitoring, password management, video conferencing, Office365, and law enforcement vehicle communications.
• Create and support end-user accounts and access.
• Document systems and solutions for the Technology Services Department.
• Image and deploy End-User systems; monitor risks and drive continuous improvement.

Skills

Self-initiative

Prioritization

Confidential information handling

Multitasking

Reading/comprehension

IT literacy

Communication

Education

High School Diploma or GED; IT field preferred

Job description

The City of Saint Joseph is seeking an IT Systems Support Technician to maintain end-user systems and servers, desktops, laptops, and line-of-business applications. The role emphasizes reliable system operation, documentation, and adherence to security policies.

Responsibilities include maintaining infrastructure components such as networks, firewalls, VOIP, data storage, and software deployments; providing end-user support, imaging, and ongoing monitoring while passing background checks as