IT Help Desk & Cloud Systems Specialist I

City of Rock Island; Rock Island (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

City of Rock Island is seeking an IS Specialist I to support, operate, and secure the City’s IT infrastructure. You will handle end-user support, cloud and on-premise system administration, security practices, and documentation.

The role requires collaboration with departments, on-call availability, and occasional after-hours work to maintain critical systems. You will manage user accounts, assist with deployments, and contribute to disaster recovery planning, while providing responsive service

Qualifications

• High school diploma or GED with an Associate’s degree or equivalent IT coursework.
• Foundational networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Familiarity with cybersecurity basics and endpoint protection.
• Experience with help desk environments and remote support tools.

Responsibilities

• Staff IT help desk and provide technical assistance for end-users in person, remote, and via ticketing system.
• Monitor health of on-premise servers and cloud services (Google Workspace).
• Manage user accounts, mailboxes, and security groups in AD/Google Workspace.
• Assist with deployment of computers, mobile devices, and software.
• Support cybersecurity efforts and data backup/disaster recovery.
• Troubleshoot network connectivity (wired/wireless) and manage shared resources.
• Create and maintain technical documentation and user guides.
• Provide excellent customer service to City staff; participate in special IT projects.

Skills

Windows OS

Active Directory

Google Workspace

ITSM ticketing

Customer service

Education

Associate's degree in IT or related field

Tools

Microsoft 365

VPN

Job description

City of Rock Island is seeking an IS Specialist I to support, operate, and secure the City’s IT infrastructure. You will handle end-user support, cloud and on-premise system administration, security practices, and documentation.

The role requires collaboration with departments, on-call availability, and occasional after-hours work to maintain critical systems. You will manage user accounts, assist with deployments, and contribute to disaster recovery planning, while providing responsive service