IT Systems & End-User Support Tech — 1st Shift

Japs-Olson Company (JO); Saint Louis Park (MN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Affordable medical insurance plans

Vision and dental insurance

Health Savings Account (HSA) with公司con

401(k) savings plan with company

Paid holidays and floating holidays

Paid parental leave

Company sponsored life insurance

Short and long-term disability

Job summary

Japs-Olson Company (JO) is seeking a Systems Support Specialist to be the frontline IT resource for internal hardware and software support across a 24/7 operation in Saint Louis Park, MN. You will log, escalate, and resolve issues, image and deploy devices, maintain documentation, and support end-user training.

The role collaborates with engineers and programmers to improve processes and drive technology forward in a fast-paced environment.

Qualifications

• 1–2 years in a desktop support/helpdesk role.
• Experience in a compliance-driven environment.
• Windows Server experience.
• Proficiency with Windows XP/7/8.1/10/11 desktop environments.
• Experience with change control processes.
• Experience supporting Android and iOS devices.
• A+ and Network+ or MCP certifications are a plus.

Responsibilities

• Provide first-level hardware and software support for a 24x7 operation.
• Log and escalate issues; ensure timely resolution.
• Document and maintain hardware/software configurations.
• Create and maintain support documentation.
• Train new employees on PCs, phones, and basic policies.

Skills

Desktop support

Helpdesk

Compliance awareness

End-user support

Mobile OS support

Training users

On-site hardware troubleshooting

Education

A+, Network+, MCP

Job description

Japs-Olson Company (JO) is seeking a Systems Support Specialist to be the frontline IT resource for internal hardware and software support across a 24/7 operation in Saint Louis Park, MN. You will log, escalate, and resolve issues, image and deploy devices, maintain documentation, and support end-user training.

The role collaborates with engineers and programmers to improve processes and drive technology forward in a fast-paced environment.