Technology Specialist I

Stjoepd; Saint Joseph (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

The City of Saint Joseph is seeking an IT Systems Support Technician to maintain end-user systems and servers, desktops, laptops, and line-of-business applications. The role emphasizes reliable system operation, documentation, and adherence to security policies.

Responsibilities include maintaining infrastructure components such as networks, firewalls, VOIP, data storage, and software deployments; providing end-user support, imaging, and ongoing monitoring while passing background checks as

Qualifications

• Self-initiative and ability to prioritize multiple tasks with independent decision-making.
• Excellent spelling, grammar, communication and decision-making skills.
• Ability to professionally handle large amounts of confidential personal and financial information.
• Organized, able to multitask and detail-oriented.
• Ability to read, comprehend, and utilize information obtained.
• Knowledge of working with computer systems and standard IT software.
• Understand advanced computer terminology and identify hardware/peripherals.
• Pass criminal background check and legal hiring processes.

Responsibilities

• Maintain City of Saint Joseph technology infrastructure including servers, storage, network, firewall, wireless, and power systems.
• Install and maintain technology solutions: Hypervisors, data protection, VPN, imaging, monitoring, password management, video conferencing, Office365, and law enforcement vehicle communications.
• Create and support end-user accounts and access.
• Document systems and solutions for the Technology Services Department.
• Image and deploy End-User systems; monitor risks and drive continuous improvement.

Skills

Self-initiative

Prioritization

Confidential information handling

Multitasking

Reading/comprehension

IT literacy

Communication

Education

High School Diploma or GED; IT field preferred

Job description

Job Summary/Scope

Provides support and maintenance for City of Saint Joseph end user systems and equipment, including but not limited to Desktops, Laptops, Line of Business Applications, and the servers they run on.

Essential Duties and Responsibilities

• Responsible for maintenance of the City of Saint Joseph Technology Infrastructure including but not limited to: Servers, Data Storage, Data Protection, Network Switching, Network Routing, Firewall Configuration, Wireless Networks, Fuel Systems, Surveillance Systems, Door Access Control, VOIP Phone Systems, Low Voltage Wiring, and Power Management Systems
• Responsible for installation and maintenance of the City of Saint Joseph Technology Support Solutions including but not limited to: Hypervisors, Data Protection, Multi-Form Authentication, VPN, System Imaging, System Monitoring and Management, Password Management, Video Conferencing, Website Hosting, Office365, and Law Enforcement Vehicle Communications
• Responsible for end user creation and support
• Ensures proper and consistent documentation of systems and solutions throughout the Technology Services Department
• Responsible for End User system imaging and deployment
• Assists with the monitoring of potential risks/opportunities of existing City of Saint Joseph technologies, and strives for continuous improvement

Other Duties and Responsibilities

• Assists with the Emergency Operations Center when activated.
• Answers phones, maintains files.
• Performs all other related duties as assigned.

Employee Behavior and Conduct

City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest, and respectful.

Required Knowledge, Skills and Abilities

• Must have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision‑making
• Must possess excellent spelling, grammar, communication and decision‑making skills
• Must have the ability to professionally handle large amounts of confidential personal and financial information
• Must be organized, able to multi‑task and detail‑oriented
• Must have the ability to read, comprehend, and utilize information obtained
• Knowledge of working with computer systems and standard software applications related to Information Technology
• Ability to understand advanced computer terminology and identify hardware and peripherals
• Potential candidates must pass a criminal background check and legal hiring processes. The City of Saint Joseph may disqualify an applicant if the position’s responsibilities are substantially related to the applicant’s criminal history.

Material and Equipment Directly Used

Daily use of personal computers, phones, and other computer and printer equipment, and appropriate tools used in the maintenance and repair of computers.

Working Environment/Physical Requirements

The majority of work is performed in a professional office setting and is generally sedentary. There will be some physical labor, moving equipment, pulling lines, etc. Must possess vision to read printed materials and a computer screen and to correspond via email; must possess hearing and speech to communicate in person and over the phone. Must be able to lift at least 50 lbs.

Education

High School diploma required. Education or Experience equivalent to an Associate’s Degree or Higher in an information technology related field.

l applicants must pass a drug screening and criminal background check prior to employment.

Any job offer made by the City is contingent upon the applicant passing the drug screening and background check.
AN EQUAL OPPORTUNITY EMPLOYER
The City is a governmental entity subject to Section 504 of the Rehabilitation Act of 1973,
which requires that otherwise qualified handicapped individuals be protected from discrimination.

City of St. Joseph | 1100 Frederick Avenue, St. Joseph, MO, 64501 | (816)-271-5300