IT Infrastructure & Cloud Support Analyst

Manscaped, Inc.; United States; Hybride; USD 80 000 - 90 000; Plein temps

Avantages offerts par ce poste

Vacation days 20 per year

Paid sick leave

Paid holidays

401(k) with company match

Remote-first with monthly utility-alow

Health, dental, vision coverage

Employee Assistance Program

Pet insurance

Résumé du poste

MANSCAPED is seeking an IT Infrastructure & Support Analyst to operate and improve its corporate tech stack. You will troubleshoot complex issues, support cloud and on‑prem services, and partner across teams to ensure a reliable employee experience.

The role requires hands‑on experience with Microsoft 365, Entra ID, Intune, Azure, Windows and macOS, plus strong problem‑solving and documentation skills. Hybrid work from Carlsbad with some travel may apply.

Qualifications

• 3+ years of experience supporting enterprise infrastructure, systems administration, cloud services, and networking
• Hands-on with Microsoft 365, Entra ID, Intune, Azure, Windows, and macOS administration
• Strong problem solving and incident response capabilities; able to document findings

Responsabilités

• Serve as a first-contact Help Desk resource working Asana Ticket Queues and support internal corporate customers
• Troubleshoot escalated Tier 2 and Tier 3 issues involving identity, endpoints, networking, collaboration services, authentication, access, and cloud resources
• Analyze recurring incidents and service requests, identify root causes and trends, and recommend automation or process improvements
• Assist in managing endpoints and identity in a mixed Windows/MacOS environment running the Microsoft 365 suite
• Handle onboarding/offboarding user account creation and access control, including provisioning and secure decommissioning
• Support the administration of Active Directory SSO, Microsoft Entra, Intune and M365 Defender
• Help deploy and monitor Azure Cloud Configuration to protect cloud assets
• Monitor system health, capacity, availability, and performance; investigate alerts and coordinate restoration

Connaissances

Microsoft 365

Entra ID

Intune

Azure

Windows

macOS

Identity & access management

SSO

PowerShell

Automation / scripting

Networking concepts

Incident response

Outils

Microsoft Graph

APIs

CrowdStrike Falcon MDR

Asana

Description du poste

MANSCAPED is seeking an IT Infrastructure & Support Analyst to operate and improve its corporate tech stack. You will troubleshoot complex issues, support cloud and on‑prem services, and partner across teams to ensure a reliable employee experience.

The role requires hands‑on experience with Microsoft 365, Entra ID, Intune, Azure, Windows and macOS, plus strong problem‑solving and documentation skills. Hybrid work from Carlsbad with some travel may apply.