IT Infrastructure & Support Analyst

Manscaped, Inc.; United States; Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Vacation days 20 per year

Paid sick leave

Paid holidays

401(k) with company match

Remote-first with monthly utility-alow

Health, dental, vision coverage

Employee Assistance Program

Pet insurance

Job summary

MANSCAPED is seeking an IT Infrastructure & Support Analyst to operate and improve its corporate tech stack. You will troubleshoot complex issues, support cloud and on‑prem services, and partner across teams to ensure a reliable employee experience.

The role requires hands‑on experience with Microsoft 365, Entra ID, Intune, Azure, Windows and macOS, plus strong problem‑solving and documentation skills. Hybrid work from Carlsbad with some travel may apply.

Qualifications

• 3+ years of experience supporting enterprise infrastructure, systems administration, cloud services, and networking
• Hands-on with Microsoft 365, Entra ID, Intune, Azure, Windows, and macOS administration
• Strong problem solving and incident response capabilities; able to document findings

Responsibilities

• Serve as a first-contact Help Desk resource working Asana Ticket Queues and support internal corporate customers
• Troubleshoot escalated Tier 2 and Tier 3 issues involving identity, endpoints, networking, collaboration services, authentication, access, and cloud resources
• Analyze recurring incidents and service requests, identify root causes and trends, and recommend automation or process improvements
• Assist in managing endpoints and identity in a mixed Windows/MacOS environment running the Microsoft 365 suite
• Handle onboarding/offboarding user account creation and access control, including provisioning and secure decommissioning
• Support the administration of Active Directory SSO, Microsoft Entra, Intune and M365 Defender
• Help deploy and monitor Azure Cloud Configuration to protect cloud assets
• Monitor system health, capacity, availability, and performance; investigate alerts and coordinate restoration

Skills

Microsoft 365

Entra ID

Intune

Azure

Windows

macOS

Identity & access management

SSO

PowerShell

Automation / scripting

Networking concepts

Incident response

Tools

Microsoft Graph

APIs

CrowdStrike Falcon MDR

Asana

Job description

We have been alerted to the existence of a fraudster impersonating MANSCAPED as a hiring manager or HR representative. This impersonator is utilizing an email address with the domain manscapedjobs.com or manscapedcareers.com and is making fraudulent offers for our open jobs. Contact from MANSCAPED will only ever come from someone with a manscaped.com email address. This is a scam targeting a number of companies, us included. If you receive any of these types of messages, we recommend that you don’t respond with any information and that you block and report those users. The MANSCAPED Team

Who We Are

MANSCAPED® is a leading men’s grooming and lifestyle consumer brand on a mission to introduce and elevate a whole new self‑care routine for men. What began as the category creator of below‑the‑waist grooming has quickly evolved into a global omnichannel powerhouse available around the world on manscaped.com, Amazon, and in major retailers including Target®, Walmart, and Best Buy. As a company, we’re more than just ball jokes (though, rest assured, there’s plenty of those). We proudly uphold seven core values – accountability, authenticity, collaboration, fun, humility, inclusivity, and innovation – which define our brand identity and drive our success. As a people‑centric employer brand, we are deeply committed to fostering the growth, happiness, and holistic well‑being of each individual on our team.

Who We’re Looking For

Reporting to the Sr. IT Operations Manager, MANSCAPED® isseeking an IT Infrastructure & Support Analyst to helpoperate, maintain, secure, and improve MANSCAPED's corporate technology infrastructure. This role is ideal for a hands‑on technology professional who can troubleshoot complex issues, support cloud and on‑premises services,maintainreliable systems, and provide a strong employee experience. The Infrastructure Analyst will partner with Information Security & Infrastructure, Digital Engineering, Customer Experience, business stakeholders, vendors, and offshore support partners.

The MANSCAPED® Way

At MANSCAPED®, what we do matters – but how we do it matters more. We take ownership of our work, showing up with accountability and a commitment to quality at every level. We work as one team, guided by a belief to unite, never divide, and to lead with empathy in how we support and challenge one another. The best ideas win, and they come from keeping our egos in check and our standards high. We stay humble, open to learning, and willing to grow. We bring fun to the journey, because great work shouldn’t come at the expense of enjoying what you do. We stay nimble and innovative, always looking for smarter and better ways to get things done. Ball work is honest work, and that mindset shows up in everything we do, including our proud partnership with the Testicular Cancer Society and our commitment to raising awareness of the ball‑busting disease.

Responsibilities

• Serve as a first-contact Help Desk resource working Asana Ticket Queues and support the internal corporate customers
• Troubleshoot escalated Tier 2 and Tier 3 issues involving identity, endpoints, networking, collaboration services, authentication, access, and cloud resources
• Analyze recurring incidents and service requests, identify root causes and trends, and recommend automation or process improvements that reduce manual effort and operational risk
• Assist in managing endpoints and identity in a mixed Windows/MacOS environment running the Microsoft 365 suite of tools
• Handle on‑boarding/off‑boarding user account creation and access control, in partnership with HR People-Team partners, including account provisioning, access changes, workstation and laptop endpoint deployment, configuration, inventory, and secure decommissioning
• Support the administration of Active Directory Single Sign On (SSO), Microsoft Entra, Intune and M365 Defender environment
• Help deploy and monitor Azure Cloud Configuration to protect cloud assets
• Administer and support core infrastructure services across Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS environments
• Monitor system health, capacity, availability, and performance; investigate alerts and service degradation; and coordinate timely restoration of impacted services
• Assist with backup, recovery, business continuity, and disaster recovery procedures; participate in recovery testing and document results and follow‑up actions
• Implement and support infrastructure changes using documented change‑management practices, testing plans, rollback procedures, and stakeholder communications
• Maintain accurate technical documentation, network and system diagrams, asset records, configuration standards, runbooks, and knowledge‑base articles
• Partner with vendors and managed service providers to resolve incidents, coordinate maintenance, manage escalations, and validate service delivery
• Participate in infrastructure projects, including evaluations, pilots, migrations, upgrades, office technology deployments, and system integrations
• Provide scheduled on‑call or after‑hours support for planned maintenance and critical incidents when required
• Collaborate on the use of CrowdStrike Falcon Managed Detection and Response (MDR) and Endpoint Protection Platform (EPP) for threat detection and Incident Response. This includes responding to tickets and interacting with Manscaped employees who are impacted by these events
• Other duties as required

Qualifications

• 3+ years of experience supporting enterprise infrastructure, systems administration, cloud services, and networking
• Hands‑on experience with Microsoft 365, Microsoft Entra ID, Intune, Azure, Windows, and macOS administration.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, wireless networking, and common network troubleshooting methods.
• Experience administering endpoint management, patching, device compliance, security tooling, and software deployment in a mixed‑device environment.
• Understanding of identity and access management, least‑privilege principles, multifactor authentication, single sign‑on, and role‑based access control.
• Experience with monitoring, ticketing, asset‑management, documentation, and change‑management practices.
• Ability to analyze complex technical problems, document findings, identify root causes, and communicate practical recommendations.
• Ability and willingness to work from the Carlsbad office at least three days per week and periodically travel or provide after‑hours support as business needs require.
• Experience with automation or scripting using PowerShell, Microsoft Graph, or APIs.
• Experience supporting Azure infrastructure, configuration management, infrastructure‑as‑code, or cloud governance.
• Familiarity with incident response, vulnerability management, backup and recovery, and disaster recovery testing a plus
• Relevant Microsoft, CompTIA, ITIL, networking, cloud, or security certification a plus

MANSCAPED® Benefits

Take time to find balance and rejuvenate your senses.Enjoy a generous20accruedvacation days per yearto relax, travel, and spend quality time with your loved ones.We value your need for a healthy work‑life balance Health comes first, always.We provide40 hoursofpaid sick leaveannually, ensuring you can take the time you need to recoverYour mental health matters.Take 3paid mental health daysto recharge andtake careof your emotional well‑being We offer9 paid holidaysthroughout the year to give you the opportunity to celebrate important moments and take a break from work Some call itpetinsurance,we call it Paws & Claws coverage.Our plan helps you take care of your furry familymembers, giving you peace of mind Our comprehensivelife insurance, AD&D andlong‑term disabilitycoverage provide financial security for you and your family in caseof unexpected events Access comprehensivemedical, dental, and visioninsurance plans, alongwithHealth Savings Accounts (HSA) and Flexible Spending Accounts (FSA),ensuring you and your family are well‑covered Ifyou’refacinglife'schallenges, our confidentialEmployee Assistance Programoffers resources to help you navigate them Add a layer of protection from the unexpected costs of emergencies and unexpected illnesses.Enrollment in ouraccident and critical illnessplans can provide financial support during the mostdifficultoftimes Let us take the guess work out of retirement planning with ouremployee 401(k) plan and company match We arearemote‑firstemployer.You will receive amonthly utility allowanceto help cover the costs ofWifiand phone usage Enjoy agenerous discount on our productsas part of our employee discount program, making holiday and birthday shopping a breeze Participate in our excitingwellness challengesdesigned to promote a healthy and active lifestyle.From step competitions to mindfulness sessions, join your colleagues in fun and motivating activities that boost your physical and mental well‑being We support our families by offeringpaid parental leaveto support you during a pivotal time in your life, adding to the family!We like to cheer each other on.Our regularrecognition initiativesensure you are acknowledged for your hard work and achievements We encourage community involvement by offeringone paid volunteer dayper year, allowing you to support acause that means the most to you We are acertified Great Place to Work, growing rapidly and offering incredible opportunities for advancement.Join us and be part of an exciting journey with a company that values its employees

Compensation Range

$80,000 - $90,000 USD