IT Infrastructure Associate: Learn & Grow

Socket.dev

Little Rock (AR)

On-site

USD 55,000 - 90,000

Full time

3 days ago

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Job summary

Arkansas Department of Agriculture is seeking an IT Infrastructure Specialist to assist in maintaining and supporting the agency's IT infrastructure, including servers, networks, and storage systems. The role emphasizes monitoring performance, troubleshooting basic issues, and ensuring reliability under supervision to develop skills for career growth in infrastructure support.

The position starts with foundational responsibilities and a pathway to more advanced IT infrastructure work, with a

Qualifications

Bachelor's Degree in IT, CS, or related field is required.
Basic understanding of networking concepts, operating systems, and hardware.
Familiarity with troubleshooting software, ticketing systems, or diagnostic utilities.

Responsibilities

Monitor and report on the performance of IT infrastructure systems (servers and networks).
Assist in troubleshooting basic issues to minimize downtime.
Support upgrades, patches, and backups under supervision.
Document system configurations, processes, and resolutions for internal records.
Collaborate on infrastructure-related projects and initiatives.
Learn and apply security protocols to protect systems and data.
Provide basic end-user support and escalate complex issues to senior staff.
Stay informed about emerging technologies and best practices in IT infrastructure.