IT INFRASTRUCTURE SPECIALIST

Socket.dev; Little Rock (AR); On-site; USD 55,000 - 90,000; Full time

Job summary

Arkansas Department of Agriculture is seeking an IT Infrastructure Specialist to assist in maintaining and supporting the agency's IT infrastructure, including servers, networks, and storage systems. The role emphasizes monitoring performance, troubleshooting basic issues, and ensuring reliability under supervision to develop skills for career growth in infrastructure support.

The position starts with foundational responsibilities and a pathway to more advanced IT infrastructure work, with a

Qualifications

• Bachelor's Degree in IT, CS, or related field is required.
• Basic understanding of networking concepts, operating systems, and hardware.
• Familiarity with troubleshooting software, ticketing systems, or diagnostic utilities.

Responsibilities

• Monitor and report on the performance of IT infrastructure systems (servers and networks).
• Assist in troubleshooting basic issues to minimize downtime.
• Support upgrades, patches, and backups under supervision.
• Document system configurations, processes, and resolutions for internal records.
• Collaborate on infrastructure-related projects and initiatives.
• Learn and apply security protocols to protect systems and data.
• Provide basic end-user support and escalate complex issues to senior staff.
• Stay informed about emerging technologies and best practices in IT infrastructure.

Skills

Willingness to learn

Analytical thinking

Problem-solving

Organization & documentation

Attention to detail

Education

Bachelor's Degree in Information Technology, Computer Science, or related field

Tools

Troubleshooting tools

Ticketing systems

Diagnostic utilities

Job description

Position Number: 22087919

County: Pulaski Posting End Date: 9/28/2026

Anticipated Starting Salary: 66,458

Department of Agriculture

As the largest industry in Arkansas, the Arkansas Department of Agriculture is dedicated to the development and implementation of policies and programs for Arkansas agriculture and forestry to keep its farmers and ranchers competitive in national and international markets while ensuring safe food, fiber, and forest products for the citizens of the state and nation. The Department is organized into five Divisions: Forestry Division, Livestock and Poultry Division, Natural Resources Division, Plant Industries Division, and Shared Services Division.

Position Information

Job Series: Information Technology – Infrastructure Support

Classification: IT Infrastructure Specialist

Class Code: IIS09P

Pay Grade: IST04

Salary Range: $54,924 – $89,613

Hiring Authority:

Jennifer Green

501/251-3058

[e-mail]

Job Summary

The IT Infrastructure Specialist assists in maintaining and supporting an agency’s or organization’s information technology infrastructure, including servers, networks, and storage systems. This role focuses on monitoring system performance, troubleshooting issues, and ensuring the reliability and efficiency of infrastructure components. Under the guidance of senior information technology personnel, the IT Infrastructure Specialist contributes to projects and gains hands‑on experience with enterprise-level systems and technologies. This is a foundational and preparatory role designed to develop skills and knowledge required for career growth in infrastructure support.

Primary Responsibilities

Monitor and report on the performance of information technology infrastructure systems, including servers and networks.Assist in troubleshooting and resolving basic technical issues to minimize downtime.Support the implementation of upgrades, patches, and backups under supervision.Document system configurations, processes, and resolutions for internal records.Collaborate with team members on infrastructure‑related projects and initiatives.Learn and apply security protocols to protect systems and data.Provide basic technical support to end-users and escalat complex issues to senior infrastructure support personnel.Stay informed about emerging technologies and best practices in IT infrastructure.

Knowledge and Skills

Strong willingness to learn and adapt to new technologies and responsibilities.Basic analytical and problem-solving skills.Good organizational and documentation skills.Attention to detail and ability to follow instructions accurately.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Basic understanding of networking concepts, operating systems, and system hardware.

Familiarity with common tools such as troubleshooting software, ticketing systems, or diagnostic utilities.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.