Queue Coordinator

S3K; Fort Meade (MD); On-site; USD 55,000 - 90,000; Full time

Job summary

S3K in Maryland near Fort Meade is seeking an IT operations professional to support ongoing service delivery. The role involves monitoring queues, managing trouble tickets, and ensuring timely incident responses to keep systems running smoothly.

You will help meet SLA commitments, coordinate resource allocation, and ensure related tickets are properly linked while following up on active tasks to restore services efficiently.

Responsibilities

• Monitor queues and manage trouble ticket dissemination.
• Ensure Service Level Agreements (SLA’s) are being followed.
• Manage resource allocation.
• Ensure related tickets are associated and follow up on active tasks.

Job description

Knowledge of or experience with troubleshooting technical systems

Adept with interpersonal communication and presentation skills

What to Expect

Monitor queues and manage trouble ticket dissemination

Ensure Service Level Agreements (SLA’s) are being followed

Manage resource allocation

Ensure related tickets are associated and follow up on active tasks

Salary Range

$55,000 - $90,000. This represents the typical salary range based on experience and other factors.