IT Helpdesk Support

Cef; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

City Electric Supply is seeking a Help Desk Support Technician to serve as the first point of contact for internal employees across the country, handling Tier I hardware and third‑party software support requests. You will diagnose issues and gather information to resolve common problems at the first level of contact.

Ideal candidates are customer-focused, able to communicate clearly, and capable of working in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for internal employees nationwide, handling Tier I hardware and third‑party software support requests.

Job description

Job Overview

City Electric Supply is seeking a Help Desk Support Technician who will serve as the first point of contact for internal employees across the country, handling TierI hardware and third‑party software support requests. The role requires gathering information, diagnosing root causes, and resolving known issues at the first level of contact.

Physical Demands

This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing. The employee must lift and move items up to 50 pounds.

Other Duties

Job duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re‑assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law. We support protected veterans and individuals with disabilities through our affirmative action program.