IT Helpdesk Technician — Remote & Onsite Support

Marmon Holdings, Inc.; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Health Advocate

401(k) with company match

Paid time off

Life insurance

Wellness programs

Job summary

Marmon Holdings, Inc. is seeking an End User Support Technician to provide first-line support for IT issues across a manufacturing environment, including on-site and remote users. You will manage tickets, ensure SLA adherence, and assist with project work, imaging, and security compliance.

The role emphasizes strong customer service, problem solving, and collaboration in a fast-paced team. Certification and manufacturing-IT experience are valued, with a competitive benefits package.

Qualifications

• Associate degree in Information Systems or related field or equivalent experience.
• Preferred Certifications: MCSA, Network+, CCNA, ITIL, Security+, Azure, or AWS.

Responsibilities

• Submit, assign, and monitor tickets in the service desk queue with SLA adherence.
• Support on-site and remote users via phone, email, and collaboration tools.
• Perform day-to-day IT functions including O365 and shared apps.
• Provide tier-1 and tier-2 support; escalate as needed to senior staff.
• Participate in IT projects, change control, and documentation.
• Provide on-call and occasional weekend support as required.
• Imaging PCs and ensuring security, patch, and antivirus compliance.
• Maintain knowledgebase and follow procedures while suggesting improvements.

Skills

IT help desk

Troubleshooting

Customer service

Communication

Team collaboration

Education

Associate degree in Information Systems or related field

Tools

NinjaRMM/Intune

Active Directory

Office 365

Windows OS 7-11

Zebra printers & RF scanners

Job description

Marmon Holdings, Inc. is seeking an End User Support Technician to provide first-line support for IT issues across a manufacturing environment, including on-site and remote users. You will manage tickets, ensure SLA adherence, and assist with project work, imaging, and security compliance.

The role emphasizes strong customer service, problem solving, and collaboration in a fast-paced team. Certification and manufacturing-IT experience are valued, with a competitive benefits package.