IT Help Desk Specialist — Remote & Onsite Support

MORTON INDUSTRIES LLC; Morton (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Morton Industries LLC seeks a Help Desk Technician to provide frontline IT support for office and manufacturing environments. You will troubleshoot hardware, software, access, and connectivity issues, deploy end-user devices, and escalate when needed.

Strong customer service, documentation, and prioritization are essential as you support onboarding, MFA, Entra ID, and asset deployment. The role includes collaboration on IT projects and ongoing process improvements.

Qualifications

• 1–3 years of help desk, desktop support, or related IT experience.
• Experience with Windows, Microsoft 365, Active Directory/Entra ID, and IT ticketing systems.
• Working knowledge of computer hardware, printers, peripherals, and basic network troubleshooting.
• Technical education, certifications, or equivalent hands-on experience preferred.

Responsibilities

• Provide frontline remote and onsite IT support across office and manufacturing environments.
• Troubleshoot hardware, software, Microsoft 365, user access, printing, peripheral, and basic network connectivity issues.
• Manage assigned service desk tickets through resolution or escalation, with clear communication.
• Install, configure, deploy, and maintain computers, mobile devices, printers, scanners, and other end-user technology.
• Support employee onboarding/offboarding, account access, MFA, Active Directory/Entra ID, and equipment deployment/recovery.
• Maintain IT equipment inventory and assist with endpoint and asset lifecycle management.
• Support production-floor technology and escalate infrastructure, application, or cybersecurity issues.
• Follow IT and cybersecurity procedures and identify opportunities to improve support processes and documentation.
• Assist with IT projects and other duties as assigned.

Skills

Customer service

Communication

Troubleshooting

Documentation

Security practices

Teamwork

Independent work

Education

Technical education or certifications

Tools

Windows

Microsoft 365

Entra ID / Active Directory

IT ticketing systems

Printers & peripherals management

Job description

Morton Industries LLC seeks a Help Desk Technician to provide frontline IT support for office and manufacturing environments. You will troubleshoot hardware, software, access, and connectivity issues, deploy end-user devices, and escalate when needed.

Strong customer service, documentation, and prioritization are essential as you support onboarding, MFA, Entra ID, and asset deployment. The role includes collaboration on IT projects and ongoing process improvements.