IT Helpdesk Technician - Jumpstart Your IT Career

Timbuktech,-Inc.-; Canton (IL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Free certification resources

Growth opportunities

Job summary

TimbukTech in Canton, IL is seeking a Tier 1 Helpdesk Technician to be the first contact for clients facing everyday IT challenges. You’ll provide hands-on workstation and basic network support, deliver customer service, and grow quickly into Tier 2 roles.

Ideal candidates have 0-3+ years of experience, strong communication, and CompTIA A+ certification within 120 days. The role includes on-call rotation, onsite and remote support, and opportunities for rapid advancement.

Qualifications

• CompTIA A+ certification obtained or within first 120 days of hire.
• 0-3+ years of relevant IT support experience; entry-level welcomed.
• Excellent communication and a calm, helpful demeanor in stressful moments.

Responsibilities

• Provide onsite and remote support for workstations and basic IT issues.
• Set up, image, and deploy computers; troubleshoot OS and hardware.
• Support VoIP systems and document procedures for common requests.
• Collaborate to develop best practices and test new tools.
• Participate in on-call rotation for after-hours support.

Skills

Interpersonal skills

Adaptability

Organizational skills

Willingness to learn

Entry-level to 2-3 years experience

CompTIA A+ Certification

Education

CompTIA A+ Certification (within 120 days)

Tools

HaloPSA

Microsoft Teams/SharePoint

Office 365

Azure

Remote management tools

Job description

TimbukTech in Canton, IL is seeking a Tier 1 Helpdesk Technician to be the first contact for clients facing everyday IT challenges. You’ll provide hands-on workstation and basic network support, deliver customer service, and grow quickly into Tier 2 roles.

Ideal candidates have 0-3+ years of experience, strong communication, and CompTIA A+ certification within 120 days. The role includes on-call rotation, onsite and remote support, and opportunities for rapid advancement.