Help Desk Technician Tier I — Fast-Paced IT Support

CDS Office Technologies; Peoria (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision insurance

Paid time off

Job summary

CDS Office Technologies is seeking an on-site Help Desk Technician in Peoria, IL to join our Managed Support Team. You will be the first line of support, handling tickets, providing solutions by phone, email, and chat, and assisting with user accounts and VOIP configurations.

The role requires at least two years of related experience, strong communication, and a willingness to learn and adapt to new technologies while supporting clients and internal staff.

Qualifications

• Two years of experience as a Help Desk Technician or in call centers, customer service, or IT
• Familiar with various computer and operating systems
• Able to use software management tools and troubleshooting techniques

Responsibilities

• Monitor and respond to IT support tickets in a timely manner
• Provide solutions and advice on technical client issues via phone, email and chat
• Manage and configure user accounts for various cloud platforms
• Troubleshoot and resolve network and computer issues
• Install printers and other peripheral hardware
• Monitor and manage scheduled backups
• Repair and upgrade existing computers remotely
• Assist with training clients on new technology implementations
• Configure and manage VOIP phone system remotely
• Assist Tier 2 or Tier 3 engineers remotely with issues
• Create manuals for technical training
• Use feedback from customers to improve problem-solving and customer service
• Document and analyze technical issues and customer interactions
• Stay current with best practices in customer support

Skills

Customer service

Problem solving

Written and verbal communication

Teamwork and leadership

Learn new technologies

Education

HS diploma or GED

College degree preferred

IT certificates beneficial

Tools

Software management tools

Job description

CDS Office Technologies is seeking an on-site Help Desk Technician in Peoria, IL to join our Managed Support Team. You will be the first line of support, handling tickets, providing solutions by phone, email, and chat, and assisting with user accounts and VOIP configurations.

The role requires at least two years of related experience, strong communication, and a willingness to learn and adapt to new technologies while supporting clients and internal staff.