Part-Time IT Support Tier I: Frontline Tech & Helpdesk

Big-Brand-Tire-; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical, dental, vision, life, and ins

401(k) with company match

Employee discounts

Job summary

Big Brand Tire & Service is seeking an IT Support Tier I Technician to provide first-line technical support across all company locations. This role focuses on resolving routine hardware, software, and network issues, assisting with user onboarding/offboarding, and maintaining accurate IT documentation and inventory.

The ideal candidate delivers excellent customer service, communicates effectively, and is eager to grow within IT operations.

Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or ticketing system.

Skills

Customer service

Effective communication

Time management

Eagerness to learn

Education

Associate degree or equivalent in IT

Tools

Microsoft 365

Active Directory

SaaS tools

Job description

Big Brand Tire & Service is seeking an IT Support Tier I Technician to provide first-line technical support across all company locations. This role focuses on resolving routine hardware, software, and network issues, assisting with user onboarding/offboarding, and maintaining accurate IT documentation and inventory.

The ideal candidate delivers excellent customer service, communicates effectively, and is eager to grow within IT operations.