IT Helpdesk Technician I — Fast, Friendly Tech Support

Austal Usa, LLC

Mobile (AL)

On-site

USD 32,000 - 52,000

Full time

10 days ago

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Job summary

Austal USA, LLC is seeking a Helpdesk Support Specialist to provide frontline IT support, installation, and troubleshooting for workstations, printers, and mobile devices. You will document resolutions, use remote tools, and follow IT policies to maintain service quality.

The role requires 1–3 years of helpdesk experience, familiarity with Microsoft OS, Active Directory, and MS Office, plus basic networking knowledge. On-call after hours duty may apply; strong communication is essential.

Qualifications

High School Diploma or equivalent required.
1-3 years Helpdesk experience and systems support required.
Basic troubleshooting of Microsoft OS, Active Directory, and MS Office.
Basic network knowledge including DNS, DHCP, and TCP/IP.
A+ or N+ certifications preferred.
Strong organizational skills and ability to work independently or on a team.

Responsibilities

Responds to phone, email, chat or web Helpdesk tickets for installation, setup and troubleshooting.
Configure and install workstations, network printers, peripherals, and software.
Maintain Helpdesk documentation and ticket resolutions upon closure.
Use remote control tools to provide remote end user assistance.
Work Helpdesk tickets in accordance with approved workflows, IT policies and procedures.
On-Call rotation, after hours support as needed.
Prioritize items to conform with service level agreements.
Offer courteous and responsive customer support to end users.
Perform research and problem resolution using knowledge base and best practices.
Professional and prompt communication with co-workers and supervisors, in person, verbally and in writing.
Various tasks may be assigned outside of the authorities/responsibilities listed on this job description.