IT Help Desk Technician - On-Prem Support & Security

Integration Innovation, Inc.; Huntsville (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Long-term financial security

Higher job satisfaction

Greater job security

Personal and professional growth

Great company culture

Job summary

i3 is seeking a Help Desk Technician to ensure end-users have a smooth experience with technology by addressing issues and providing desktop support on prem for a large user base in Huntsville, AL.

The role requires a professional, customer-focused mindset, strong troubleshooting skills, and collaboration with team members. It involves supporting PCs, networking, printing devices, peripherals, and software while following DoD policies.

Qualifications

• Bachelor’s degree in a related technical field or equivalent experience.
• DoD 8570.01-M compliant designation.
• CompTIA Security+ CE certification.
• Active Secret Security Clearance.

Responsibilities

• Perform software troubleshooting for offerings such as Office 365, Teams, COTS, GOTS.
• Utilize tools such as Active Directory, Remote Desktop, etc., to resolve issues.
• Troubleshoot printers, PCs, TVs, Monitors, KVM, and other hardware; create tickets in JIRA or similar system.
• Ensure system security in compliance with DoD policy.
• Collaborate with team to document IT issues and assist with escalated requests.
• Assist with troubleshooting network ports and equipment; set up IT equipment for users.
• Work in a team, provide status updates, and suggest improvements.
• Exercise discretion and judgement; perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Organization

Problem solving

Analytical thinking

Multitasking

Attention to detail

Education

Bachelor's degree in IT/CS

DoD 8570.01-M compliant

CompTIA Security+ CE

Active Secret Security Clearance

Tools

Active Directory

Remote Desktop

JIRA

Office 365

Teams

Job description

i3 is seeking a Help Desk Technician to ensure end-users have a smooth experience with technology by addressing issues and providing desktop support on prem for a large user base in Huntsville, AL.

The role requires a professional, customer-focused mindset, strong troubleshooting skills, and collaboration with team members. It involves supporting PCs, networking, printing devices, peripherals, and software while following DoD policies.