IT Helpdesk Technical Lead — Windows & Mac

CAPITAL COMMUNITY BANK; Pleasant Grove (UT); On-site; USD 70,000 - 95,000; Full time

Job summary

CCBank in Pleasant Grove, UT is seeking a seasoned Helpdesk Support III to serve as the technical lead and SME for the bank's IT Helpdesk. The role covers advanced Windows and macOS support, documenting workflows, training users, and delivering analytics in a fast-paced, AI-enabled environment.

As part of the IT Helpdesk team, you will drive unified standards, collaborate across divisions, and mentor junior staff. Full-time with weekend hours and occasional travel to bank locations are required.

Qualifications

• 3–5+ years of IT support experience (banking/mortgage industry preferred).
• Strong proficiency in Windows OS and macOS.
• Experience with AD, Entra ID, M365, MFA, MDM, VPN technologies, and enterprise security tools.
• Familiarity with networking concepts and troubleshooting techniques.
• Skilled in documentation and workflow mapping.
• Ability to learn new systems quickly and understand operational impacts.

Responsibilities

• Act as an IT partner for users, leadership, and operations.
• Develop deep expertise in systems, applications, workflows, and dependencies.
• Document all processes, configurations, and common troubleshooting paths.
• Identify gaps, risks, and modernization opportunities within the environment.
• Support IT leadership and SysAdmin teams throughout integration, stabilization and innovation.
• Deliver user and IT staff training on systems, workflows, security tools and best practices.
• Promote collaboration and unified service standards; use AI-enabled tools for documentation and training content.
• Build training programs that reduce recurring issues and elevate user proficiency.

Skills

IT support

Windows/macOS

AD/Entra ID/MFA

M365/MDM/VPN

Networking basics

Documentation

Learning agility

Customer focus

Job description

CCBank in Pleasant Grove, UT is seeking a seasoned Helpdesk Support III to serve as the technical lead and SME for the bank's IT Helpdesk. The role covers advanced Windows and macOS support, documenting workflows, training users, and delivering analytics in a fast-paced, AI-enabled environment.

As part of the IT Helpdesk team, you will drive unified standards, collaborate across divisions, and mentor junior staff. Full-time with weekend hours and occasional travel to bank locations are required.