IT Helpdesk Tech Tier 2 — Field & Residential Support

Community Services For Autistic Adults & Chi; Montgomery Village (MD); On-site; USD 40,000 - 45,000; Full time

Job summary

Community Services For Autistic Adults & Chi (CSAAC) is seeking an IT Helpdesk Tech Tier 2 to support CSAAC facilities in Montgomery Village, MD. The role involves assisting with residential networks, phones, and TV services, and traveling 2–3 times weekly to Brookeville and Wightman Campuses for on-site IT tasks.

The candidate should have a HS diploma, 1 year of helpdesk experience, and be pursuing IT certifications such as A+.

Qualifications

• High school diploma or equivalent; Associate degree in IT or related field preferred and/or in progress.
• Minimum one year of helpdesk experience; Microsoft Office proficiency and customer service skills.
• Working toward A+ certification; strong written and oral communication; interpersonal and coordination skills; ability to drive and support multiple locations.

Responsibilities

• Provide helpdesk support for CSAAC users across facilities (≈250 devices).
• Assist in managing residential houses network, computers, phones, and TV services.
• Visit CSAAC Brookeville and Wightman Campuses 2–3 times per week for maintenance and support.
• Serve as first-line contact for time clock system support and IT inventory management.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Field support travel

Education

High school diploma or equivalent

Associate degree in IT

Job description

Community Services For Autistic Adults & Chi (CSAAC) is seeking an IT Helpdesk Tech Tier 2 to support CSAAC facilities in Montgomery Village, MD. The role involves assisting with residential networks, phones, and TV services, and traveling 2–3 times weekly to Brookeville and Wightman Campuses for on-site IT tasks.

The candidate should have a HS diploma, 1 year of helpdesk experience, and be pursuing IT certifications such as A+.