Help Desk Analyst: Frontline IT Support & Troubleshooting

Flexjet LLC

Cleveland (OH)

Hybrid

USD 55,000 - 75,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Flexjet LLC is seeking a Service Desk Analyst to provide first-level support for service requests. The ideal candidate will be customer-driven and work to understand user needs within a collaborative IT environment.

The role involves handling requests via Zendesk, phone, or email, and performing PC hardware setup and basic troubleshooting. Weekend shift may be required and on-call rotation occurs every 10-12 weeks.

Qualifications

Bachelor’s degree in business or computer science preferred.
3-5 years of experience with hardware support.
Strong knowledge of Microsoft Windows operating systems up to Windows 10.
Ability to obtain Microsoft certification within 1 year of hire.

Responsibilities

Handle service requests via help desk system (Zendesk), phone or email.
Monitor end-user issues and communicate with appropriate personnel.
Document issues and troubleshooting steps.
Set up, maintain, and repair PC hardware, printers, networks, and related systems.
Participate in weekly on-call support rotation (every 10-12 weeks).
Define and understand break/fix concepts and communicate them clearly.
Review and update technical support documentation for accuracy.
Collaborate with third-party vendors to resolve software/hardware problems.