IT Helpdesk & Systems Support Specialist

Softthink Solutions; Missouri; On-site; USD 55,000 - 75,000; Full time

Job summary

Softthink Solutions seeks an IT Technical Support Specialist to provide Tier 1/2 support, helpdesk operations, and asset management for NAVFAC Marianas CIO3. The role ensures reliable operation of enterprise IT systems and end-user services across multiple locations, with emphasis on telecommunications coordination and mobile device management.

Candidates should have DoD 8140.03 Certification and at least 3 years in IT helpdesk or asset management, plus experience with MDM and enterprise

Qualifications

• Mandatory DoD 8140.03 Certification and active certifications listed above.
• Minimum 3 years in IT helpdesk, technical support, or asset management.
• Experience with MDM platforms and enterprise ticketing systems.
• Proficient with Microsoft Office applications.

Responsibilities

• Provide Tier 1 and Tier 2 IT support and helpdesk operations.
• Coordinate telecommunications and manage device lifecycles.
• Install, configure, and troubleshoot systems and software.
• Serve as liaison between end users and CIO3 IT Office.

Skills

Fluent English

Microsoft Office

Helpdesk operations

Education

DoD 8140.03 Certification (WRC 411 – Intermediate)

CompTIA Security+

EC Council CND

GIAC Foundational Technologies (GFACT)

GIAC Security Essentials (GSEC)

Tools

MDM platforms

Enterprise ticketing systems

MS Office Suite

Job description

Softthink Solutions seeks an IT Technical Support Specialist to provide Tier 1/2 support, helpdesk operations, and asset management for NAVFAC Marianas CIO3. The role ensures reliable operation of enterprise IT systems and end-user services across multiple locations, with emphasis on telecommunications coordination and mobile device management.

Candidates should have DoD 8140.03 Certification and at least 3 years in IT helpdesk or asset management, plus experience with MDM and enterprise