Customer Service Engineer 3 - Kansas City, MO

Siemens Healthineers AG; Kansas City (MO); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare technology seeks a dedicated Customer Service Engineer to join their team in Kansas City. This role offers the opportunity to work with cutting-edge medical imaging equipment, providing essential services that enhance patient care. You'll be responsible for troubleshooting, repairing, and maintaining advanced diagnostic instruments, ensuring optimal system performance and customer satisfaction. With a focus on professional growth, this position encourages you to develop your skills in a supportive environment while managing key relationships with clients. If you have a passion for technology and a commitment to excellence, this role is a perfect fit for you.

Qualifications

• 7+ years’ experience as a medical technologist or field service engineer.
• Proficiency with tools and service test equipment.

Responsibilities

• Servicing MI, PET, and CT Imaging Equipment.
• Installing, troubleshooting, and repairing Siemens Healthcare systems.

Skills

Customer Service

Technical Troubleshooting

Preventative Maintenance

Communication Skills

Medical Imaging Equipment

Education

High School Diploma

Technical Associate's Degree

Tools

MS Office

eVO

mButler

Concur

Job description

Customer Service Engineer 3 - Kansas City, MO

Customer Service Engineer 3 - Kansas City, MO

Apply remote type: Remote | Locations: CYA, GR | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition ID: R-21733

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This role involves performing technical, mainly pre-defined tasks for service delivery on customer equipment.

Service Area – Kansas City, MO

• Shift: 1st shift

This position is suited for an ambitious professional seeking career advancement. As a Customer Service Engineer III, your responsibilities include:

• Servicing MI, PET, and CT Imaging Equipment in Kansas City, MO, based on prior experience.
• Installing, troubleshooting, repairing, and performing preventative maintenance on Siemens Healthcare systems at customer sites with minimal supervision.
• Delivering timely and effective repairs, providing operator training to ensure optimal system performance and customer satisfaction.
• Managing financial performance within your territory, meeting or exceeding revenue, expense, and inventory management targets.
• Managing tool and test equipment expiration dates, ensuring no overdue calibration, and documenting usage on eFSR.
• Managing company assets including a vehicle, cell phone, computer, tools, and inventory parts.
• Establishing and maintaining professional relationships with customers and peers, and performing administrative duties accurately.
• Providing mentorship to other Customer Service Engineers on all competencies and responsibilities.

This role may suit you if you:

• Have experience in servicing, preventive maintenance, and modifications on medical imaging equipment with minimal supervision.
• Can establish and maintain proper business relationships and perform administrative duties accurately.
• Have experience testing, repairing, and maintaining capital medical equipment.
• Possess strong customer service and communication skills.

Required skills include:

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Proficiency with tools and service test equipment, capable of working independently and in teams.
• Proficiency in network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website).
• Ability to read and understand installation, troubleshooting, schematics, and functional documents.
• 7+ years’ experience as a medical technologist or field service engineer servicing diagnostic instruments.
• Valid driver’s license and ability to drive independently, with a good driving record.
• Physical ability to lift 50 lbs, climb ladders/stools, and perform various physical tasks required for the role.

Must demonstrate excellent judgment in customer relations and resource management, with strong competency in instrument systems technology including mechanics, electrical, chemistry, and software.