IT Helpdesk Support Technician

TEKsystems; Flint (MI); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking multiple strong technicians to join their Helpdesk Team in Flint, MI. This role offers a fantastic opportunity to support a digital transformation initiative, enhancing customer experience through IT systems updates. Candidates will provide Level 1 and Level 2 phone support within a fast-paced environment, handling a high volume of calls while developing their skills in IT support. With a hybrid work schedule and competitive pay, this position is perfect for those looking to grow their careers in a dynamic setting. Join a team that values your contributions and supports your professional development.

Benefits

Medical, Dental, and Vision Benefits

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Spending Account

Transportation Benefits

Employee Assistance Program

Paid Time Off

Qualifications

• Experience in Level 1 and Level 2 Helpdesk support.
• Strong troubleshooting skills for Windows devices and peripherals.

Responsibilities

• Provide Level 1 and Level 2 Helpdesk support to enterprise customers.
• Triage and troubleshoot client computing devices and peripherals.
• Document client requests in ITSM Incident System.

Skills

Helpdesk Support

Troubleshooting

Customer Service

Windows 10/11

ITSM Incident System

Education

High School Diploma

Technical Certification

Tools

ACD Phone System

Microsoft Office

Job description

One of TEKsystems Healthcare clients is looking for multiple qualified
candidates to support their IT department's *Helpdesk Team*. Our
client is currently going through a company initiative for Digital Transformation.
They will be updating and replacing many if the IT systems and core
applications within the environment to enhance customer experience. This is
leading to many areas of growth. Our client is looking for strong technicians
to provide *Level 1 and Level 2 Helpdesk* phone support to
its *enterprise environment within Windows Devices*.
These roles are high paced and our client is looking for
candidates that can handle the high volume of calls. This is also a great
opportunity for someone to grow their skills within the IT support and have the
opportunity to advance their careers within IT. They are currently looking for
an individual who is looking to grow within their company. This will be a first
shift opportunity.
**Please apply if you're interested in hearing more about the*
*opportunity**
**We are looking to set up interviews as early as next week**
The following will be day to day responsibilities:
Clearly documents client requests by entering information into an
ITSM Incident System and assigning call incidents appropriately. Based on
documented procedures, determines severity and impact of request and
prioritizes workload appropriately.

* Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
* Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
* Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
* Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
* Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
* Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
* Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
* Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.
* Modifies and maintains specific end-user application security.
* Communicates with external vendors related to software and hardware issues and problem solving.
*Work Environment:* This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.
(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work in
this building as well as the remote users in the area.
*Pay and Benefits*
The pay range for this position is $18.00 - $21.00
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ [teksystems.com](https://teksystems.com/) (no space in email address) *
*Workplace Type*
This is a fully onsite position in Flint, MI.


* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Pay and Benefits*
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Flint,MI.
*Application Deadline*
This position is anticipated to close on May 7, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.