IT Helpdesk Support Technician

Jobs via Dice; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking multiple Helpdesk Technicians for their Grand Rapids, MI client. Selected candidates will support the IT department with Level 1 and 2 phone support, primarily for Windows devices. This role offers significant opportunities for professional growth and advancement within IT, making it ideal for entry-level and motivated applicants.

Benefits

Medical, Dental, and Vision Benefits from Day One

401(k) Retirement Plan

Paid Time Off

Qualifications

• Skills to triage and troubleshoot client computing devices.
• Experience in a fast-paced helpdesk environment.
• Strong verbal communication skills for phone support.

Responsibilities

• Providing Level 1 and Level 2 Helpdesk support.
• Documenting client requests and prioritizing workload.
• Assisting with computing devices and peripherals.

Skills

Troubleshooting

Customer Support

Communication

Job description

6 days ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!

One of TEKsystems Healthcare clients is looking for multiple qualified

candidates to support their IT department's Helpdesk Team. Our client is currently going through a company initiative for Digital Transformation.

They will be updating and replacing many if the IT systems and core

applications within the environment to enhance customer experience. This is

leading to many areas of growth. Our client is looking for strong technicians

to provide Level 1 and Level 2 Helpdesk phone support to

its enterprise environment within Windows Devices.

These roles are high paced and our client is looking for

candidates that can handle the high volume of calls. This is also a great

opportunity for someone to grow their skills within the IT support and have the

opportunity to advance their careers within IT. They are currently looking for

an individual who is looking to grow within their company. This will be a first

shift opportunity.

• Please apply if you're interested in hearing more about the opportunity*
• We are looking to set up interviews as early as next week* The following will be day to day responsibilities: Clearly documents client requests by entering information into an ITSM Incident System and assigning call incidents appropriately. Based on documented procedures, determines severity and impact of request and prioritizes workload appropriately.
• Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
• Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
• Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
• Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
• Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
• Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
• Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
• Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.
• Modifies and maintains specific end-user application security.
• Communicates with external vendors related to software and hardware issues and problem solving.
  
  

Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.

(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work in

this building as well as the remote users in the area.

Pay And Benefits

The pay range for this position is $16.00 - $22.00

*Medical, Dental, and Vision Benefits Offered from Day One*

* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *

Workplace Type

This is a fully onsite position in Grand Rapids, MI.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Pay And Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Jun 18, 2025.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Jobs via Dice by 2x

Sign in to set job alerts for “Information Technology Help Desk Technician” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.