IT Helpdesk Support Technician

MedStar Health; Grand Rapids (MI); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is looking for qualified candidates for Level 1 and Level 2 Helpdesk positions in Grand Rapids, MI. This role involves providing technical support within a fast-paced environment, with excellent growth opportunities in IT support. Candidates should be able to manage high call volumes and have a strong focus on customer service.

Benefits

Medical benefits from day one

401(k) plan

Paid Time Off (PTO)

Qualifications

• Experience in Level 1 and Level 2 Helpdesk support.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Document client requests and provide internal/external support.
• Triage and troubleshoot client computing devices on Windows.
• Assist and resolve call incidents primarily via phone.

Skills

Troubleshooting

Customer Service

Technical Support

Job description

One of TEKsystems Healthcare's clients is seeking multiple qualified candidates to support their IT department's Helpdesk Team. The client is undergoing a Digital Transformation initiative, updating and replacing many IT systems and core applications to enhance customer experience, leading to growth opportunities.

They are looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support within an enterprise environment on Windows Devices. These high-paced roles require candidates who can handle a high volume of calls. This position offers an excellent opportunity for growth within IT support and career advancement. The role is a first shift opportunity.

If interested, please apply to learn more about the opportunity. Interviews are being scheduled as early as next week.

Responsibilities include:

1. Document client requests in the ITSM Incident System and assign call incidents appropriately.
2. Provide internal support to enterprise customers and external support to agents and policyholders.
3. Triage and troubleshoot client computing devices and peripherals (mobile devices, tablets, printers, cameras, projectors) on Windows 10/11.
4. Assist with and resolve call incidents primarily via the phone system queue.
5. Manage multiple priorities and meet service level agreements in a high-volume environment.
6. Evaluate and communicate the impact of changes on information systems and workflows.
7. Develop support documentation and user references for operating systems and applications.
8. Maintain up-to-date technical knowledge of hardware and software troubleshooting.
9. Assist users with company-specific web applications for policy and claim administration.
10. Modify and maintain end-user application security.
11. Coordinate with external vendors for software and hardware issues.

Work Environment: Hybrid onsite/remote during normal hours (Monday - Friday, 8 am - 5 pm) in Grand Rapids, MI.

Pay and Benefits: The pay range is $16.00 - $22.00/hr. Benefits from day one include medical, dental, vision, and more. Additional benefits may include 401(k), life insurance, disability, HSA, transportation, and PTO.

If interested, send your updated resume and contact information to: [e-mail].

This position is expected to close on July 4, 2025.

About TEKsystems:

We are partners in transformation, helping clients activate ideas and solutions. With 80,000 employees, we serve over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. TEKsystems is part of Allegis Group and is committed to equal opportunity employment.