IT Helpdesk Student Technician

Florida Polytechnic University; Lakeland (FL); On-site; USD 16,000 - 23,000; Part time

Job summary

Florida Polytechnic University is seeking an IT Student Worker to provide Helpdesk and Desktop Support, assisting with setting up new users and devices, and troubleshooting Windows and macOS. The role includes imaging, staging, inventory, and video conferencing setup, under supervision of IT staff.

The position requires enrollment at Florida Poly, a declared major in EE/CE/CS, a GPA of 2.25+, and a valid driver's license.

Qualifications

• Must be enrolled at Florida Polytechnic University.
• Must have a high school diploma or equivalent.
• Declared a degree program in EE/CE/CS or related major.
• Must possess a valid driver’s license and be able to comply with campus safety rules.

Responsibilities

• Provide first-level support to staff for computer issues via phone and email.
• Assist with setting up new users’ desktops and laptops.
• Install and troubleshoot Windows and macOS operating systems.
• Image, stage, and install computers; inventory technology equipment.
• Set up video conferencing and document troubleshooting steps in the ticketing system.
• Contribute to team projects and follow IT standards; handle routine maintenance.

Skills

Strong communication

Tech jargon translation

Problem solving

Documentation & ticketing

Education

Declared major in Electrical Engineering, Computer Engineering, or Computer Science

High school diploma or equivalent

GPA 2.25+

Tools

Ticketing systems

Job description

Florida Polytechnic University is seeking an IT Student Worker to provide Helpdesk and Desktop Support, assisting with setting up new users and devices, and troubleshooting Windows and macOS. The role includes imaging, staging, inventory, and video conferencing setup, under supervision of IT staff.

The position requires enrollment at Florida Poly, a declared major in EE/CE/CS, a GPA of 2.25+, and a valid driver's license.