Remote IT Service Desk Specialist – Windows & AD

Jobgether SRL; United States; Remote; USD 35,000 - 58,000; Full time

Benefits offered by this job

Annual salary range: $35,000–$58,000

Job summary

Jobgether SRL is seeking an IT Service Desk Specialist based in the United States to provide second‑level technical support for Windows systems, Active Directory, and enterprise applications. You will troubleshoot issues, manage tickets via ServiceNow, and assist civilian and federal users.

You will work an overnight bi‑weekly schedule with initial daytime training, contributing to a mission‑focused technology environment while expanding your infrastructure and service-management expertise.

Qualifications

• Minimum 3 years of relevant IT experience, with at least 2 years in hands-on customer service and troubleshooting.
• Experience using ServiceNow or a comparable IT service management platform.
• Hands-on Windows systems experience in an Active Directory environment.
• Knowledge of Group Policy and Group Policy Preferences.
• Prior help desk or desktop support experience.
• Ability to install, test, and troubleshoot desktop software and applications.
• Strong analytical skills and attention to detail, plus clear written and verbal communication.
• U.S. citizenship or lawful permanent resident status; ability to obtain DoD clearance.
• Willingness to work a bi-weekly overnight schedule and participate in initial training.
• Linux server experience is a plus; ITIL v4 knowledge preferred.

Responsibilities

• Provide second-level technical support for Active Directory, Windows systems, and web-based applications.
• Administer and troubleshoot Windows Server and AD environments, including GPOs.
• Diagnose and resolve issues related to applications, infrastructure, servers, and user environments.
• Manage and prioritize service requests through ServiceNow with timely ticket handling.
• Perform user account maintenance, credential administration, and monitor authentication systems.
• Install, maintain, and troubleshoot desktop software and applications.
• Support civilian and federal users and troubleshoot web-based applications.
• Provide user training and guidance on new or updated systems and tools.
• Communicate progress, risks, and resolutions to customers and stakeholders.
• Adhere to security, operations, and service-management procedures while delivering strong customer service.

Skills

Technical support

Customer service

Analytical skills

Communication skills

Problem solving

Education

High school diploma

Tools

ServiceNow

Windows Server

Active Directory

Group Policy

Linux (basic)

ITIL v4 knowledge

Job description

Jobgether SRL is seeking an IT Service Desk Specialist based in the United States to provide second‑level technical support for Windows systems, Active Directory, and enterprise applications. You will troubleshoot issues, manage tickets via ServiceNow, and assist civilian and federal users.

You will work an overnight bi‑weekly schedule with initial daytime training, contributing to a mission‑focused technology environment while expanding your infrastructure and service-management expertise.