IT Helpdesk Specialist (Tier I) – Onsite in Indianapolis

Southern Indiana, Inc.; Indianapolis (IN); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Comprehensive health plan

Paid time off

Sabbatical

Retirement plan

Job summary

Goodwill Legacy Group in Indianapolis, IN is seeking an IT Helpdesk Support Specialist (Tier 1) to provide frontline IT assistance. The role involves on-site support, ticket-based helpdesk work, and coordinating with the IT Service Manager to resolve hardware, software, and network issues.

The position requires strong customer service, familiarity with Windows, Google Workspace, and MS Office, and the ability to create user documentation. Typical hours are 7 AM-4 PM or 8 AM-5 PM, Monday–Friday.

Qualifications

• Experience with Windows-based systems and common business applications.
• Familiarity with Google Workspace and MS Office.
• Strong customer service and written/verbal communication.
• Ability to handle on-site technical support and equipment.

Responsibilities

• Serve as the first point of contact for IT support via tickets, phone, and in-person requests.
• Provide Tier 1 troubleshooting for hardware, software, and network issues.
• Onsite technical support across corporate and retail locations.
• Maintain inventory tracking and user documentation.
• Assist IT Service Manager and coordinate with vendors.

Skills

Windows troubleshooting

Google Workspace

MS Office

Customer service

Job description

Goodwill Legacy Group in Indianapolis, IN is seeking an IT Helpdesk Support Specialist (Tier 1) to provide frontline IT assistance. The role involves on-site support, ticket-based helpdesk work, and coordinating with the IT Service Manager to resolve hardware, software, and network issues.

The position requires strong customer service, familiarity with Windows, Google Workspace, and MS Office, and the ability to create user documentation. Typical hours are 7 AM-4 PM or 8 AM-5 PM, Monday–Friday.