IT Helpdesk Specialist: Tier 2 Support & IT Ops

Jo-Carroll Energy; Elizabeth (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Jo-Carroll Energy in Illinois seeks an IT Help Desk professional to assist with deploying, troubleshooting, maintaining, and operating hardware, software, and related equipment across multiple systems and office technology.

You will provide Tier 2 incident resolution for employees and members, troubleshoot basic network access, perform end-user training, escalate unresolved issues, and maintain documentation and status reports for the department.

Qualifications

• 1–3 years of direct technical support experience.
• Associate degree in Computer Science, MIS, or related technical field.
• Experience with hardware, software, and user devices; customer service skills preferred.

Responsibilities

• Provide Tier 2 help desk assistance and incident resolution for employees and members.
• Troubleshoot basic network access and login issues.
• Perform end-user training for software and systems.
• Maintain documentation, reports, and help desk processes.

Skills

Problem solving

Customer service

Time management

Troubleshooting

Communication

Education

Associate degree in Computer Science or MIS or related field

Job description

Jo-Carroll Energy in Illinois seeks an IT Help Desk professional to assist with deploying, troubleshooting, maintaining, and operating hardware, software, and related equipment across multiple systems and office technology.

You will provide Tier 2 incident resolution for employees and members, troubleshoot basic network access, perform end-user training, escalate unresolved issues, and maintain documentation and status reports for the department.