Tier 2 IT Helpdesk Specialist

JO CARROLL ENERGY

Elizabeth (IL)

On-site

USD 55,000 - 75,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

JO CARROLL ENERGY is seeking a qualified IT Help Desk professional to assist with deploying, troubleshooting, maintaining, and operating hardware, software, and peripheral equipment. You will monitor, log, and resolve issues across multiple systems and provide backup support to other teams.

The role requires 1–3 years of direct technical support experience, an associate degree, and strong problem‑solving and communication skills to deliver timely responses to subscribers and escalate issues when

Qualifications

Associate degree in Computer Science, MIS, or a related technical field.
1–3 years of direct technical support experience or equivalency.
Experience with operating and maintaining hardware, software, communications, and peripheral equipment.
Ability to multi-task, meet deadlines and manage time efficiently.
Training in customer service and support or operations is preferred.

Responsibilities

Provide Tier 2 technical assistance and incident resolution to all JCE Co-op employees and members.
Troubleshoot basic network issues such as login or application access.
Perform basic end-user training for various software applications and computer systems.
Provide prompt and accurate feedback to subscribers.
Escalate unresolved support issues.
Monitor current help desk systems and processes and recommends changes.