IT Helpdesk Specialist II: Proactive User Support & Troubleshooting

Ainsworth-Game-Technology; Nevada (IA); On-site; USD 48,000 - 64,000; Full time

Job summary

Ainsworth-Game-Technology in Las Vegas, NV is seeking an IT Helpdesk Support Specialist II to assist with troubleshooting and maintaining computers, printers, scanners, and related software. This role requires strong problem-solving, communication, and teamwork, supporting the Las Vegas office and remote US users.

You will report to the Global IT Helpdesk Manager and handle asset records, policy adherence, and vendor coordination.

Qualifications

• Bachelor or Associate degree in IT preferred.
• CompTIA A+, Network+, Security+, ITIL, or MCP preferred.
• Minimum 1 year in customer service role within an IT support team.
• Minimum 1 year in hands-on troubleshooting and break/fix of PC and IT infrastructure.
• Minimum 1 year in technical documentation or knowledge sharing.

Responsibilities

• Provide support to internal users, assisting with PC, peripherals, mobile devices, and system software issues in a timely manner.
• Troubleshoot problems through resolution.
• Maintain accurate records of IT assets including specifications, serial numbers, licensing and warranties.
• Ensure IT policies are adhered to, including access to resources.
• Coordinate and supervise contractors/vendors onsite jobs.
• Aid in testing new equipment, software, and systems.
• Demonstrate knowledge of Windows OS, AD, and MS Office 365.

Skills

Windows 11

Active Directory

Desktop technologies

MS Office

English communication

Problem solving

ITIL familiarity

Education

IT degree or equivalent

IT certifications (A+/Network+/Security+/ITIL/MCP)

Tools

Microsoft Office 365

VM Environment

Job description

Ainsworth-Game-Technology in Las Vegas, NV is seeking an IT Helpdesk Support Specialist II to assist with troubleshooting and maintaining computers, printers, scanners, and related software. This role requires strong problem-solving, communication, and teamwork, supporting the Las Vegas office and remote US users.

You will report to the Global IT Helpdesk Manager and handle asset records, policy adherence, and vendor coordination.