IT Helpdesk (Level 1)

The Bronx; New York (NY); On-site; USD 40,000 - 45,000; Part time

Benefits offered by this job

Competitive hourly pay

Job summary

Scion Staffing, Inc. is seeking an IT Helpdesk Support Specialist (Level 1) for a 4-6 week onsite contract in New York City, NY.

You will provide frontline technical support for hardware, software, and connectivity issues, and assist with AV for conferencing tools such as Zoom, Teams, and Google Meet. The role requires at least 1+ year of IT helpdesk experience, a high school diploma, and familiarity with Jira and identity tools like Okta.

Qualifications

• Minimum 1+ years of professional IT helpdesk or desktop support experience.
• High school diploma or equivalent; additional technical education or certifications welcomed.
• Hands-on experience with Wi-Fi, VPN, printers, mobile email connectivity.
• Experience supporting video-conferencing and AV technology (Zoom/Teams/Meet).
• Familiarity with Jira or similar ticketing platforms and documenting resolutions.

Responsibilities

• Provide Level 1 technical support for hardware, software, connectivity, account-access, and mobile-device issues.
• Troubleshoot office Wi-Fi, VPN, printers, and company email on mobile devices.
• Support Zoom, Teams, and Meet meetings, including AV setup and conferencing equipment.
• Manage support requests in Jira, document troubleshooting steps and resolutions, update ticket status.
• Reset passwords, unlock accounts, assist with MFA and basic access via Okta and Google Workspace.
• Prioritize urgent requests and follow service expectations, maintain runbooks, escalate when needed.

Skills

IT helpdesk

Desktop support

End-user support

Jira

Okta

Google Workspace

Education

High school diploma

Technical education / certifications welcomed

Tools

VPN

Wi-Fi troubleshooting

Printer management

MFA

Job description

Scion Staffing has been engaged to conduct a search for an IT Helpdesk Support Specialist (Level 1) for our partner, an innovative media technology organization that helps businesses better understand audience engagement and advertising performance across television, streaming, and digital platforms.This is an onsite contracting position (4-6 weeks) in New York City, New York.

PERKS:

• Competitive compensation of $29-$33.00/hr (DOE).
• Opportunity to support a collaborative, technology-focused workplace.
• Hands-on exposure to networking, identity management, conferencing, and workplace technology.
• Visible role helping employees and client-facing teams remain productive and connected.

RESPONSIBILITIES:

• Provide timely Level 1 technical support for employees experiencing hardware, software, connectivity, account-access, and mobile-device issues.
• Troubleshoot office Wi-Fi, VPN access, printers, and company email configuration on mobile devices.
• Support Zoom, Microsoft Teams, and Google Meet meetings, including screen sharing, dial-in connectivity, conference-room displays, and related AV equipment.
• Manage support requests through Jira, accurately documenting troubleshooting steps, resolutions, ticket status, and relevant user communications.
• Reset passwords, unlock accounts, and assist with MFA and basic access issues within Okta and Google Workspace.
• Prioritize time-sensitive business requests, follow established service expectations, maintain troubleshooting runbooks, and elevate issues requiring advanced support.

QUALIFICATIONS:

• Minimum of 1+ years of professional IT helpdesk, desktop support, service desk, or end-user technical support experience.
• High school diploma or equivalent required; relevant technical education, certifications, or additional practical experience are welcomed.
• Hands-on experience troubleshooting Wi-Fi, VPN, printers, remote access, and mobile email connectivity.
• Experience supporting video-conferencing and AV technology, including Zoom, Microsoft Teams, and/or Google Meet.
• Familiarity with Jira or a comparable ticketing platform, including documenting resolutions and following an established escalation process.
• Experience providing basic identity and access support using Okta, Google Workspace, MFA, or comparable technologies.
• Ability to prioritize competing requests, communicate effectively with users, and deliver calm, professional support in a fast-paced, client-facing environment.

COMPENSATION AND BENEFITS:

• This position offers compensation of $29-$33.00/hr based on experience and qualifications.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class.

We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records.

We engage in socially conscious business practices and believe that diverse, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.