IT Helpdesk / Junior Systems Administrator

Syndicate; Kokomo (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Syndicate is seeking an IT Helpdesk / Junior Systems Administrator to provide professional technical support for employees and develop skills toward junior-level systems administration responsibilities. This role covers hardware, software, account access, Microsoft 365, approved AI tools, phone system administration, endpoint security, and more.

As you gain confidence, you may perform start-to-finish new user account setup in Active Directory, Exchange, and Microsoft Entra ID, following company

Qualifications

• Minimum of an Associate’s degree or two years IT helpdesk/systems support experience.
• Strong knowledge of Windows, Microsoft 365, Exchange, and Entra ID.
• Familiarity with Active Directory, DNS/DHCP, and security tooling.
• Excellent communication and customer service skills with the ability to document issues clearly.

Responsibilities

• Provide first-line and escalated technical support for employees, including hardware, software, and account access issues.
• Assist with basic network connectivity, VPN, and zero-trust access troubleshooting.
• Support RingCentral phone system tasks such as user provisioning and extension changes.
• Document support requests, troubleshooting steps, and resolutions in the ITSM system.
• Assist with onboarding and basic AD/Exchange/Microsoft Entra ID tasks under supervision.

Skills

Analytical thinking

Customer service

Communication

Documentation

Security awareness

Education

Associate’s degree or 2 years IT support experience

Tools

Windows OS

Microsoft 365

Active Directory

Exchange

Microsoft Entra ID

VPN / Zero Trust

RingCentral admin

Job description

IT Helpdesk / Junior Systems Administrator

About the Organization

Description

The IT Helpdesk / Junior Systems Administrator is responsible for providing professional, timely, and accurate technical support to employees while developing the skills necessary to support junior-level systems administration responsibilities. This role is a primary contact for daily technology support, including hardware, software, user access, Microsoft 365, approved AI tools, phone system administration, endpoint security, mobile access, printers, scanners, and basic network connectivity. As training is completed and confidence in the employee's ability is demonstrated, this role may also perform start-to-finish new user account setup and related access administration in Active Directory, Exchange, Microsoft Entra ID, and approved communication platforms in accordance with company procedures and security requirements.

Essential Duties and Responsibilities

• Provides first line and escalated technical support for employees, including troubleshooting hardware, software, account access, application access, printers, scanners, mobile devices, and network connectivity issues.
• Support break/fix activities for company-provided IT equipment, including laptops, desktop PCs, docking stations, monitors, desk scanners, standard printers, label printers, and handheld scanners.
• Assist users with Microsoft Windows, Microsoft Office, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and other approved business applications.
• Perform basic network troubleshooting related to internet access, wired and wireless connectivity, VPN or zero trust network access, and user device connection issues.
• Support mobile device and application access issues for Apple and Android devices using company-approved applications and security standards.
• Install, configure, and troubleshoot our Apple MacBooks along with approved software, including Adobe Creative Cloud applications and other business-required tools.
• Provide basic support for company-approved AI tools, including user access, installation or enablement, login issues, prompt guidance, responsible-use questions, and escalation of data security or compliance concerns.
• Provide support for the company phone system, including RingCentral user access, extension setup, call routing assistance, voicemail support, desktop and mobile app troubleshooting, and escalation of carrier or system issues as needed.
• Accurately document support requests, troubleshooting steps, resolutions, asset changes, access changes, and recurring issues in the designated IT service management system.
• Perform other duties and technology-related projects as assigned by supervisor.

Junior Systems Administration Responsibilities

• Assist with user account administration in Active Directory, Exchange, and Microsoft Entra ID under supervision and in accordance with documented procedures.
• Perform start-to-finish new user account setup after proper training and demonstrated readiness, including account creation, mailbox setup, group membership, licensing, access assignments, MFA requirements, and required documentation.
• Support password resets, MFA or authentication troubleshooting, account lockouts, access requests, and permission changes while following approved security and change control processes.
• Assist with password management solutions, zero trust network access software, MDR/XDR antivirus platforms, endpoint security tools, and related access or endpoint protection systems.
• Follow least privilege access principles and elevate unusual access requests, security alerts, or policy exceptions to senior IT staff or management.
• Assist with workstation setup, deployment, imaging, patching, software updates, lifecycle replacement, and inventory tracking activities.
• Help maintain accurate user, device, licensing, access, and asset records.
• Assist with AI tool access administration, licensing support, user enablement, and documentation while following approved governance, data protection, and acceptable-use guidelines.
• Assist with RingCentral administration tasks such as user provisioning, extension changes, device assignments, call group or queue updates, voicemail configuration, and maintaining accurate phone system documentation.

Tools and Technology Supported

• Microsoft Windows, Microsoft Office Suite, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, Exchange, Active Directory, and Microsoft Entra ID.
• Password management tools, zero trust network access solutions, MDR/XDR antivirus and endpoint protection tools, and standard IT security platforms.
• Laptops, desktop PCs, docking stations, monitors, desktop scanners, printers, label printers, and handheld scanners.
• MacBook troubleshooting and break/fix support for approved business use cases.
• Adobe Creative Cloud application installation, licensing support, and basic troubleshooting.
• Company-approved AI tools and related productivity platforms, including access support, licensing assistance, basic user guidance, and escalation of security or compliance concerns.
• RingCentral phone system tools, including user extensions, desktop and mobile applications, voicemail, call routing, call groups or queues, phone devices, and related administration features.
• Apple and Android mobile devices with company-approved applications and access requirements.
• IT service management and helpdesk ticketing systems used to create, assign, prioritize, update, resolve, and maintain support tickets.

Position Requirements

Required Skills and Competencies

• Advanced problem-solving ability with the capacity to evaluate complex technical issues, compare multiple solutions, and determine an appropriate path forward.
• Strong customer service skills with the ability to communicate clearly and professionally with both technical and non-technical users.
• Ability to follow written and verbal instructions, follow documented procedures, maintain confidentiality, and elevate issues appropriately.
• Must be detail-oriented and self-motivated, with strong judgment, decision-making, analytical, organizational, and time-management skills.
• Ability to support approved AI tools responsibly, including understanding basic data protection expectations, appropriate use guidelines, and when to elevate AI-related security or compliance questions.
• Ability to support phone system users professionally, including troubleshooting RingCentral desktop or mobile app access, voicemail, call routing, device issues, and basic administrative changes.
• Ability to manage and maintain helpdesk tickets, including accurate classification, prioritization, documentation, escalation, follow-up, and timely resolution.
• Excellent organizational and multi-tasking skills, with the ability to prioritize and complete multiple concurrent tasks efficiently and with minimal direction.

Required Qualifications

• Minimum of an Associate’s degree in a related field or at least two years of related IT helpdesk, desktop support, technical support, or systems support experience.
• Working knowledge of Windows workstations, Microsoft Office, Outlook, Teams, and Microsoft 365 services.
• Basic knowledge of Active Directory, Exchange, Microsoft Entra ID, DNS, DHCP, endpoint security, and access management.
• Ability to lift, move, set up, and troubleshoot IT equipment such as laptops, desktops, monitors, printers, scanners, and related peripherals as business needs require.
• Professional communication skills and the ability to provide effective support to employees at all levels of the organization.
• Experience managing and maintaining helpdesk tickets in an IT service management system, including documenting issues, tracking progress, and closing tickets accurately.
• Must be available to work after hours and weekends as required, including participation in an on-call rotation.

Preferred Qualifications

• Experience with label printers, handheld scanners, warehouse or manufacturing support environments, or label printing systems.
• Familiarity with endpoint management, remote support tools, device imaging, software deployment, or asset management processes.
• Experience supporting MacBooks in a business environment.
• Understanding of MFA, conditional access, VPN, zero trust access, antivirus/EDR/XDR tools, and password manager usage.
• Familiarity with Microsoft Copilot, AI productivity assistants, AI governance concepts, or responsible AI use in a business environment.
• Experience with RingCentral or similar VoIP phone systems, including user administration, call routing, voicemail, mobile app support, and basic phone device troubleshooting.
• Minimum of 3 years of experience with direct client interaction and customer service.
• CompTIA A+, Network+, Microsoft Fundamentals, or similar entry-level technical certifications are helpful but not required.

Work Environment and Physical Requirements

• Work is primarily performed in an office, production, warehouse, or business support environment depending on operational needs.
• May be required to walk, drive, or transport equipment using a personal vehicle between multiple company facilities within the assigned service area, as directed by supervisor.
• May require lifting, carrying, connecting, or moving standard IT equipment and peripherals.
• Must be able to respond to support requests in a timely and professional manner, including urgent or escalated issues, while maintaining appropriate security and confidentiality standards.

Success Factors

• Provides timely, professional, and accurate support to end users.
• Always follows our security and access control procedures.
• Documents work clearly so issues, resolutions, assets, and access changes can be tracked.
• Demonstrates steady growth from helpdesk support into junior systems administration tasks.
• Build trust with the IT team by showing sound judgment, attention to detail, and willingness to learn.

Equal Employment Opportunity

The company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Location Corporate Headquarters

Full-Time/Part-Time Full-Time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Travel Requirements

This position is currently accepting applications.