IT System Administrator

R.H. Sheppard Co. Inc.; Hanover (York County); On-site; USD 50,000 - 85,000; Full time

Job summary

R.H. Sheppard Co. Inc. is seeking an IT Systems Administrator to support our office, manufacturing, warehouse, and business operations in Hanover. You will provide hands‑on end‑user IT support, manage workstations, mobile devices, Microsoft 365, and security of our technology environment.

You will collaborate across departments, contribute to IT projects, maintain documentation, and help keep systems reliable, secure, and efficient while delivering excellent customer service.

Qualifications

• Support and troubleshoot a wide range of end‑user technologies.
• Troubleshoot and administer Microsoft 365 applications and services.

Responsibilities

• Deliver end-user IT support by resolving help desk requests and maintaining professional communication with employees.
• Deploy, configure, maintain, and troubleshoot workstations, mobile devices, and business software in accordance with IT standards.
• Administer user accounts and access requests across Active Directory, Microsoft Entra ID, and Microsoft 365.
• Provide intermediate network and security support including VPNs, Wi‑Fi, and connectivity troubleshooting.
• Independently manage priorities, maintain documentation, and contribute to IT projects.

Skills

End-user support

Windows

Microsoft 365

Active Directory

Microsoft Entra ID

VPNs

Wi‑Fi

Teams

Office hardware

Tools

Microsoft 365 Admin Center

Azure Active Directory

Job description

Description

Are you passionate about technology, problem-solving, and delivering exceptional customer support? We're looking for an IT Systems Administrator to join our team and help support the technology that keeps our office, manufacturing, warehouse, and business operations running smoothly.

Are you passionate about technology, problem-solving, and delivering exceptional customer support? We're looking for an IT Systems Administrator to join our team and help support the technology that keeps our office, manufacturing, warehouse, and business operations running smoothly.

In this role, you'll work across a diverse technology environment, providing hands‑on support for employee workstations, mobile devices, Microsoft 365, network connectivity, business applications, and more. You'll also play a key role in ensuring our technology services remain secure, reliable, and efficient while supporting employees throughout the organization.

This is an excellent opportunity for someone looking to expand their technical expertise across a wide range of technologies, contribute to meaningful IT projects, and collaborate with a team focused on continuous improvement and outstanding customer service.

If you're eager to grow your IT career while making a meaningful impact across the organization, we'd love to hear from you!

Essential Duties

• Deliver end-user IT support by resolving help desk requests, troubleshooting technical issues, and maintaining professional communication with employees.
• Deploy, configure, maintain, and troubleshoot workstations, mobile devices, peripherals, Microsoft 365 applications, endpoint management tools, and business software in accordance with IT standards.
• Administer user accounts, security groups, shared resources, device compliance, application deployments, and access requests across Active Directory, Microsoft Entra ID, and Microsoft 365.
• Perform intermediate network, telecommunications, and security support, including troubleshooting connectivity, VPNs, Wi‑Fi, Teams phones, conferencing systems, and adherence to cybersecurity policies and procedures.
• Independently manage support priorities, maintain detailed documentation and asset records, lead onboarding/offboarding activities, contribute to IT projects, and ... ???
• Other duties as assigned.

Performance Competencies

• Role Fulfillment – Routine completion of all essential functions of the role.
• Technical Proficiency – Job‑specific skill level, attention to detail, and overall quality of work produced.
• Safety – Dedication to our safety‑first culture through incident prevention, adherence to protocols, initiative in reporting and resolving concerns, training participation, and contributions to a safe working environment.
• Dependability – Determination to show up, stay on task, and get things accomplished.
• Compliance – Consistent adherence to company policies and procedures.
• Interpersonal Skills – Ability to work and communicate well with others.
• Productivity – Volume of work completed and skill level related to time‑management, efficiency, prioritization, and initiative.
• Integrity – Commitment to ethical decision‑making, including admitting to mistakes, leading by example and a general tendency to do the right thing.

Working Environmental Conditions

• Predominantly operates in an office or home office environment. However, position may need to walk frequently through shift on concrete in production areas. May be exposed to moderate heat, light dust, fumes, cold temperatures, and noise. Adequate hearing, eye, and footwear protection is required in production areas.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Schedule

• Standard Office Hours Monday through Friday
• Occasional off‑hours work for maintenance, upgrades, or incident response

The demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

About this Job Description: The information provided above is intended to demonstrate the general nature and level of work performed by any incumbent(s) placed in this position. It is not intended to be a complete account of every task an employee may be assigned to perform. Management retains the right to add or revise this job description at any time to accommodate evolving needs of the business.

Requirements

QUALIFICATIONS:

• Support and troubleshoot a wide range of end‑user technologies, including desktops, laptops, mobile devices, printers, scanners, conference room equipment, and other business‑critical hardware.
• Utilize and troubleshoot Microsoft Windows, Microsoft 365, Outlook, Teams, OneDrive, web browsers, and common business applications.
• Manage user accounts, security groups, shared mailboxes, and access requests through Active Directory, Microsoft Entra ID, and Microsoft 365 administration tools.
• Understand and troubleshoot fundamental networking concepts such as IP addressing, DNS, DHCP, Wi‑Fi, VPNs, switches, and connectivity issues.
• Apply networking knowledge including IP addressing, DNS, DHCP, Wi‑Fi, VPNs, switches, VLANs, cabling, and connectivity troubleshooting.
• Use ticketing