IT Helpdesk Intern

JW Speaker; Town of Germantown (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Mentorship opportunities

Networking opportunities

Intern Volunteer Day

Social events

Casual dress code

Paid internship

Job summary

JW Speaker invites motivated students to join a fast-paced, hands-on IT internship at our Germantown, WI campus. You will work on real-world help desk challenges, learn from seasoned professionals, and contribute to projects beyond routine tasks.

The IT Helpdesk Intern role emphasizes ticket analysis, knowledge-base growth, and hands-on setup and support. This paid internship offers mentorship and opportunities to engage with leadership across the organization.

Qualifications

• Must be enrolled in an IT/ Networking/ Network Engineering program at an accredited college or university.
• Second-year tech college or junior/senior status preferred, all years encouraged to apply.
• Basic understanding of networking and Windows operating systems.
• Willing to work year-round: ~20+ hours/week during school; full-time during breaks and summer when possible.

Responsibilities

• Analyze historical help desk tickets to identify common issues and improvement opportunities.
• Use AI to categorize and prioritize incoming tickets and suggest troubleshooting steps.
• Assist with Tier 1 support, workstation setup, onboarding/offboarding, and inventory.
• Create and improve IT knowledge-base content from resolved issues.
• Draft user responses for review before sending.
• Help document recurring problems and trends across tickets.

Skills

Networking basics

Windows OS familiarity

IT internship pursuit

Education

Pursuing IT/ Networking/ Network Engineering degree

Job description

J.W. Speaker strives to be the best in everything that we do - that's why we focus on hiring the best and brightest, and our interns are no exception! Every year, we offer current students the opportunity for personal and professional development through our hands-on summer internship programs.

As an intern at J.W. Speaker, you will be immersed in our fast-paced and state of the art environment from day one. You will gain valuable insight working on real world projects to make a tangible impact on the business all while experiencing J.W. Speaker's dynamic culture.

J.W. Speaker interns have the chance to engage in a lot more than just work -

• Mentorship opportunities


• Networking opportunities throughout the organization including exposure to senior leadership


• Giving back to the community through our annual Intern Volunteer Day


• Chance to collaborate and connect with other interns across the organization including social events


• A fun and fast-paced culture with an emphasis on learning and development


• Support throughout the summer with your University's internship requirements


• Casual/informal dress environment (Jeans and T-shirts)


• Paid internships

We're hiring driven students looking to be challenged to push the limits on a daily basis while having fun along the way!

Responsibilities

The IT Helpdesk Intern will analyze historical and current help desk tickets to identify common issues, repetitive tasks, and opportunities where AI can provide value. Potential applications include:

• Using AI to help categorize and prioritize incoming tickets.


• Suggesting troubleshooting steps and potential solutions based on the ticket description.


• Searching existing IT documentation and knowledge-base content to help technicians resolve issues faster.


• Drafting responses to users for review before they are sent.


• Identifying recurring problems and trends across help desk tickets.


• Creating and improving knowledge-base articles from successfully resolved issues.


• Evaluating opportunities to automate routine Tier 1 support activities.

The intern will also assist with Tier 1 support tickets, workstation setup and deployment, user onboarding/offboarding, hardware and software troubleshooting, equipment inventory, and IT documentation. Don't expect to sit at a desk all day!

Qualifications

• Must be working towards an Information Technology (IT), Networking Administration, or Network Engineering degree at an accredited technical 2-year or 4-year college/university.


• Prefer second-year technical college or junior/senior status; all school years are encouraged to apply!


• Basic understanding of networking and Windows operating systems.


• Willing to work year-round (typically 20+ hours per week during school year, then full-time during breaks and summer when possible.)

Hiring Process

The internship hiring process consists of two interviews. Typically, the first interview is conducted at your college or university campus or over the phone. The second interview is at the J.W. Speaker corporate headquarters in Germantown, WI. All candidates will be notified of hiring decisions via e-mail or phone and validated with a formal offer letter around/before November 1, 2026. Occasionally, we may receive requests for interns after this date and will reach out to those interns who best fit our new hiring needs.

Education

Some college of Information Technology (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.