IT Helpdesk II

Autonomous Solutions; Longmont (CO); On-site; USD 52,000 - 70,000; Full time

Job summary

Autonomous Solutions, Inc. in Colorado is seeking an IT Help Desk II to support end users with computer, application, system, device, access, and hardware issues. You will identify, research, and resolve problems with some complexity, and respond to phone, email, and online requests for assistance.

Document, track, and monitor issues using ticketing systems; coordinate with other teams as needed to resolve user problems and ensure timely solutions.

Qualifications

• Associates degree or IT certification required.
• 4–6 years of general work experience.
• Solid understanding of computer systems and mobile devices.
• Ability to diagnose and resolve basic technical issues.
• Strong written and verbal communication and customer focus.

Responsibilities

• Serve as the first point of contact for IT helpdesk requests.
• Perform remote troubleshooting through diagnostic techniques.
• Research and resolve routine technical problems.
• Walk users through the problem-solving process.
• Escalate more complex issues to higher-level staff.
• Follow up and update users on solution status.

Skills

IT support

Education

Associates degree or IT certification

Tools

Remote desktop tools

Job description

At ASI, we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture, construction, landscaping, and logistics, we deliver technologies that enhance safety, productivity, and efficiency. With our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail and Growth guiding everything we do, we're shaping the future of automation in dynamic markets.

Headquartered in the scenic landscapes of Northern Utah, ASI boasts a 100-acre proving ground where innovation meets reality. What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Original Equipment Manufacturers (OEM), distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries, from automotive to logistics, empowering clients with remote control, teleoperation, and fully automated solutions.

ASI's influence is felt globally, with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI, you become an integral part of a team that is revolutionizing how the world moves, operates, and automates.

Summary

As an IT Help Desk II, you provide support to end users for computer, application, system, device, access, and hardware issues. You identify, research, and resolve technical problems with some complexity. You also respond to telephone, email, and online requests for technical support. In addition, you document, track, and monitor the problem using applicable systems and tools. You may coordinate with other teams or departments to resolve user problems.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests.
• Perform remote troubleshooting through diagnostic techniques.
• Researches and resolves routine technical problems.
• Walk employees through the problem-solving process.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Follow up and update employees on the status of solutions.

Required Qualifications

• Classes, Associates degree, or technical certification in IT or related field.
• 4-6 years of general work experience.
• Good understanding of computer systems, mobile devices, and other tech products.
• Solid understanding of how to research troubleshooting technical issues.
• Ability to diagnose and resolve basic technical issues
• Good communication skills, written and verbal.
• Customer-oriented and cool-tempered

At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

Your employment with ASI will be "at-will", meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.