IT Helpdesk & Desktop Support Specialist

Sumitomo Electric USA; Mount Prospect (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Sumitomo Electric U.S.A. Holdings, Inc. (SEUHO) is seeking a full-time IT Technician in Mt. Prospect, IL. The role provides end-user hardware/software support as part of the SEUHO-IS helpdesk and reports to the IT Supervisor.

The position involves resolving hardware/software issues, supporting IT projects, upgrading and maintaining desktop systems, and creating training materials. Installations of computers, servers, routers, and other devices are required.

Qualifications

• BS in Computer Science, Information Technology, or a related field.
• Accuracy, attention to detail, and the ability to multitask.
• Effectively present information and respond to questions from users and business partners.
• Organizational and time management skills sufficient to independently establish priorities and coordinate and complete competing projects within set timeframes.
• Work well independently as well as part of a team.

Responsibilities

• Assist in resolving hardware/software issues for end users
• Work on IT projects as directed by management
• Assist in technical upgrading and maintaining desktop systems
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Install hardware (computers, monitors, servers, UPS, routers, switches, etc.)
• Manage all equipment and perform periodic inventories as required
• Troubleshoot mobile devices, configure new devices
• Install and configure computer systems, phones, and applications within the company

Skills

Accuracy

Attention to detail

Multitasking

Presentation

Organizational skills

Time management

Teamwork

Independent work

Education

B.S. in CS/IT

Job description

Sumitomo Electric U.S.A. Holdings, Inc. (SEUHO) is seeking a full-time IT Technician in Mt. Prospect, IL. The role provides end-user hardware/software support as part of the SEUHO-IS helpdesk and reports to the IT Supervisor.

The position involves resolving hardware/software issues, supporting IT projects, upgrading and maintaining desktop systems, and creating training materials. Installations of computers, servers, routers, and other devices are required.