IT Helpdesk Coordinator

Fresno Housing Authority; Fresno (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

CalPERS retirement

Vacation and sick leave

Paid holidays

Flexible Spending Accounts

Tuition reimbursement

Deferred compensation

Professional development

Job summary

The Fresno Housing Authority is seeking an IT Service Desk/Desktop Support technician to be the primary contact for desktop technical issues, provide first-line network and security support, and support AV systems for meetings and events.

The ideal candidate will have an Associate's degree in IT or related field and two years of experience in network or computer maintenance, plus a California driver's license and insurability.

Qualifications

• Associate's degree in information technology, computer science, or related field and two (2) years of progressively responsible experience in network, electronic, or computer maintenance.
• Possession of a valid California driver's license and the ability to be insurable under the Agency's automobile insurance plan at the standard rate.

Responsibilities

• Serve as the primary contact for desktop technical issues and provide first-line network and security support.
• Operate audio-visual systems for meetings and events.
• Coordinate user account access and licensing throughout the employee lifecycle and maintain the directory.
• Maintain the Agency’s Mobile Device Management system and respond to Help Desk tickets in a timely manner.
• Perform desktop repairs including software installation, upgrades, and reimaging computers.
• Coordinate office moves and troubleshoot file backups, printers, networking devices, remote internet services, telecommunications, and surveillance systems.

Skills

Desktop support

Network maintenance

AV systems

Troubleshooting

IT security basics

Education

Associate's degree in IT or related field

Job description

If you are interested in working with an Agency that effectively delivers housing and other services in the community, has experience in information technology, and can deliver outstanding customer service.

In this position, you serve as the primary contact for desktop technical issues, provide first-line network and security support across the Agency, operate audio-visual systems for meetings and events, coordinate user account access and licensing throughout the employee lifecycle, maintain the directory, maintain the Agency’s Mobile Device Management system, and ensure that Help Desk tickets are responded to in a timely manner. You perform desktop-level repairs such as software installation, upgrades, and reimaging computers, coordinate office moves, maintain and troubleshoot file backups, printers, networking devices, remote internet services, telecommunications, and surveillance systems.

The ideal candidate will possess an equivalent combination of an Associate's degree in information technology, computer science, or related study and two (2) years of progressively responsible experience in network, electronic, or computer maintenance. This position requires possession of a valid California driver’s license and the ability to be insurable under the Agency's automobile insurance plan at the standard rate.

Fresno Housing employees enjoy a 9/80 work schedule and a comprehensive benefit package, including a defined benefit retirement plan through CalPERS, Health Insurance with HMO and PPO options, as well as Vacation, Sick Leave, and Paid Holidays. The Agency also provides Flexible Spending Accounts, Tuition Reimbursement, Deferred Compensation Programs, and professional development as well as other learning opportunities.