IT Helpdesk Analyst: Tier 1 Support & Onboarding

TEK Systems; Portland (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability insurance

HSA

Transit benefits

PTO / Vacation

Job summary

TEKsystems is seeking a Tier 1 Service Desk specialist for a contract position based in Portland, OR. The ideal candidate will have 1–3 years of service desk experience and strong customer service skills.

You will respond to IT issues via ticket systems, chat, phone or walk-up, escalate when needed, and assist with onboarding/offboarding, AD/G-Suite account management, and asset deployment. This onsite role offers hands-on hardware/software support and active participation in IT projects.

Qualifications

• 1–3 years of Tier 1 Service Desk experience or similar
• Strong technical aptitude and quick learner with workflow understanding
• Excellent communication skills, both oral and written
• Solid knowledge of PC hardware, printers, and desktop software
• Proficiency with Active Directory and account management (onboarding/offboarding)
• Ability to work independently and in a team in a fast-paced environment

Responsibilities

• Respond to, resolve, or escalate IT issues via ticket systems, chat, phone or walk-up
• Escalate issues and coordinate referrals; notify stakeholders of status and closure
• Install or reconfigure desktop hardware, software, OS, networks, and telecom equipment
• Manage onboarding/offboarding and AD/G-Suite accounts
• Deploy and configure new desktops and laptops; handle asset deployment
• Decommission hardware after offboarding; assist with accessories research
• Track and manage company assets using multiple tools
• Assist IT with projects and update knowledgebase and process docs
• Perform other duties as assigned

Skills

Windows 10

Active Directory

Ticketing system

Servicenow

A+ Certification

Education

Associates degree in computer science or related field

Tools

ServiceNow

G-Suite

Slack

Zoom

VPN

Job description

TEKsystems is seeking a Tier 1 Service Desk specialist for a contract position based in Portland, OR. The ideal candidate will have 1–3 years of service desk experience and strong customer service skills.

You will respond to IT issues via ticket systems, chat, phone or walk-up, escalate when needed, and assist with onboarding/offboarding, AD/G-Suite account management, and asset deployment. This onsite role offers hands-on hardware/software support and active participation in IT projects.