IT Helpdesk Analyst

Greater-Family-Health; Hoffman Estates (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Training

401K

Health, Dental, Vision Insurance

Life Insurance

Short-term and Long-term Disability

Paid-Time Off

Job summary

Greater Family Health, a multi-site federally qualified health center in the Chicagoland area, seeks an IT Help Desk Analyst to resolve technical issues and document resolutions in a ticketing system. You will support end-user machines, servers, and network equipment, and participate in on-going IT projects while communicating with internal customers and vendors.

You will be on-call for weekends and after-hours per schedule, and you must maintain privacy and security compliance.

Qualifications

• 3+ years of technical IT helpdesk experience for 30+ users.
• Experience imaging Windows machines and supporting Windows OS.
• Strong TCP/IP networking and basic printer/scanner support.
• Experience with WordPress or simple website editing preferred.
• Certifications welcomed (MCP, A+, Network+).

Responsibilities

• Resolve internal IT tickets, document resolutions in the ticketing system.
• Support end-user machines, servers and network equipment.
• On-call weekends and after-hours support as scheduled.
• Communicate effectively with internal customers and vendors.
• Participate in IT projects and ensure compliance with privacy/security.

Skills

IT Helpdesk

Windows OS

Active Directory

TCP/IP Networking

Citrix / RDS

WordPress editing

Office 365 administration

Education

Bachelor's degree in related field

Tools

Citrix

Microsoft RDS

Active Directory

WordPress

Office 365

Job description

Greater Family Health is a multi-site federally qualified health center providing comprehensive medical, dental and behavioral health services within the Chicagoland area. Our mission is to provide quality, affordable health care for all including those without the ability to pay. We currently have health centers in Elgin, Wheeling, Hanover Park, Streamwood, Sycamore, DeKalb, McHenry, and Palatine. We are financially and programmatically stable and are continuing to grow. We are Joint Commission Accredited and are PCMH Certified. For more information, I encourage to visit our website, http://www.greaterfamilyhealth.org.This is a great job opportunity for an IT Help Desk Analyst who is either experienced and interested in being part of IT in the medical field. In this position, you’ll be able to contribute to your community and make an impact in a patient’s life. If this is you, keep on reading.Your Goal:This position is responsible for effectively resolving technical issues, properly documenting issue resolution into ticketing system and maintaining an active role within on-going IT projects.How You'll Help Patients:Works daily on resolving support tickets opened by internal customers.Complete assigned IT tasks and projects including but not limited to working on end-user machines, servers and network equipmentBe on-call for weekend and after-hours technical support during assigned scheduleEffective and timely communication with internal customers and vendorsMaintaining compliance with local and federal regulation regarding privacy, security and copyright protectionReport to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisorEngage in all offered training, consultations and supervisions made available. Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as well as professionally offered feedback from coworkers. Follow and fully implement Corporate Compliance Program.Perform other duties as assigned.Perks Just For You:Paid Training401(K)Medical, Dental and Vision InsuranceLife Insurance, Short-term and Long-term DisabilityPaid-Time Off (Vacation, Sick, Personal, Holidays)What You'll Need:High school diploma or G.E.D is requiredBS or BA degree in related field is preferred.Relevant technical certifications preferred. (MCP, A+, Network+)3 or more years of technical experience working in IT helpdesk environment supporting 30+ users.Experience in handling hardware and software issues related to computers, printers, scanners, basic network connectivity and other IT hardware.Experienced in imaging Windows machines, supporting latest version of Windows OS and Active Directory environment.Good understanding of TCP/IP networking.Experience supporting Citrix or Microsoft RDS environment users, preferred.Experience working on WordPress or website editing, preferred.Experience working on Microsoft Office 365 administration, preferred.