IT Help Desk Administrator

Creative Financial Staffing, LLC; River Forest (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Match

Job summary

Creative Financial Staffing, LLC is seeking an IT Help Desk Administrator to provide end-user support across multiple locations, troubleshoot Windows and mobile environments, and deliver exceptional customer service. This onsite role supports onboarding, asset management, executive-level support, and IT projects.

Qualified candidates have 3+ years in help desk/desktop support and a Bachelor’s degree is preferred; certifications such as Network+ or ITIL are a plus.

Qualifications

• 3+ years of Help Desk, Desktop Support, or End User Support experience.
• Bachelor’s degree in IT, Computer Science, or related field preferred.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL are a plus.

Responsibilities

• Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
• Troubleshoot and resolve hardware, software, OS, networking, and application issues for local and remote users.
• Deliver white-glove support to executives and senior leadership.
• Provision, deploy, configure, and replace laptops, desktops, and related equipment.
• Assist with onboarding/offboarding, device setup, and account management.
• Support conference room and video conferencing technologies.
• Maintain IT asset inventory and documentation in the ticketing system.
• Escalate complex issues and contribute to IT projects and process improvements.

Skills

Customer service

Communication

Problem solving

Technical support

Education

Bachelor's degree in IT/CS

Tools

Windows

Microsoft 365

iOS/iPadOS

Active Directory

Remote support tools

Endpoint management

Job description

IT Help Desk Administrator l No Sponsorship Available

Job Details – IT Help Desk Administrator

• Compensation: $60,000 – $70,000
• Bonus: Discretionary
• Work Environment: Onsite
• Headquarters: Greater Chicago, IL area
• Benefits: Medical, Dental, Vision, 401(k) with Match

Overview – IT Help Desk Administrator

The IT Help Desk Administrator will provide end-user support across multiple locations. This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support.

Key Responsibilities – IT Help Desk Administrator

• Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
• Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users.
• Deliver white-glove support to executives and senior leadership.
• Provision, deploy, configure, and replace laptops, desktops, and related equipment.
• Support Apple iPhones and iPads.
• Assist with employee onboarding/offboarding, device setup, and account management.
• Support conference room and video conferencing technologies.
• Maintain IT asset inventory and documentation within the ticketing system.
• Escalate complex issues as needed and contribute to IT projects and process improvements.
• Hands-on experience supporting:
  • Microsoft Windows environments
  • Microsoft 365
  • iOS/iPadOS devices
  • Active Directory
  • Remote support tools
  • Endpoint management solutions
• Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
• Strong customer service, communication, and problem-solving skills.
• Ability to support both technical and non-technical users.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus

Required Qualifications – IT Help Desk Administrator

• 3+ years of Help Desk, Desktop Support, or End User Support experience.
• Bachelor’s degree in IT, Computer Science, or related field, preferred.
• Hands-on experience supporting:
  • Microsoft Windows environments
  • Microsoft 365
  • iOS/iPadOS devices
  • Active Directory
  • Remote support tools
  • Endpoint management solutions
• Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
• Strong customer service, communication, and problem-solving skills.
• Ability to support both technical and non-technical users.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus

Build a rewarding long-term career with us at CFS—when we knock, doors open.