IT Helpdesk Agent

remote work; United States; Remote; USD 16,000 - 17,000; Full time

Job summary

Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer. This is a fully remote role from South Africa responsible for first-line IT support for a UK team.

You will log and triage tickets, reset passwords, set up laptops and software, and escalate complex issues with clear notes. A reliable laptop and stable fibre connection are essential.

Qualifications

• Experience in an IT helpdesk or technical support role.
• Experience with a ticketing tool such as Zendesk or Freshdesk.
• Working knowledge of Microsoft 365 and Windows.
• Clear written English for explaining fixes simply.
• A reliable laptop and stable fibre connection.

Responsibilities

• Log, triage and resolve first line support tickets.
• Reset passwords and manage user accounts.
• Set up and troubleshoot laptops, email and software.
• Escalate complex issues with clear notes.
• Keep knowledge base articles accurate and current.

Skills

IT support

Ticketing tools

Microsoft 365

Windows

English proficiency

Tools

Zendesk

Freshdesk

Job description

About the role

Remote Recruitment is hiring an IT Helpdesk Agent for a UK based employer. This is a fully remote role from South Africa responsible for first line IT support for a UK team.

What you'll do

• Log, triage and resolve first line support tickets
• Reset passwords and manage user accounts
• Set up and troubleshoot laptops, email and software
• Escalate complex issues with clear notes
• Keep knowledge base articles accurate and current

What they're looking for

• Experience in an IT helpdesk or technical support role
• Experience with a ticketing tool such as Zendesk or Freshdesk
• Working knowledge of Microsoft 365 and Windows
• Clear written English for explaining fixes simply
• A reliable laptop and stable fibre connection

For applicants in Nigeria

• The listing notes remote work from South Africa for a UK based employer; Nigeria specific eligibility is not stated, confirm before interview
• Hours align to UK time 09:00-17:00; confirm timezone alignment for Nigerian candidates before interview
• The listing does not specify contractor vs employee status; confirm during interview
• Salary listed as ZAR 23 000-25 000 per month; currency and pay schedule to be confirmed
• The listing does not mention visa or work authorization notes; not specified