Helpdesk Technician

Placements24; United States; À distance; USD 11 000 - 15 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Health, dental, and vision insurance

Paid vacation

Training & certifications

Résumé du poste

Placements24 is seeking a skilled Helpdesk Technician to provide essential IT support to users in Welkom. You will be the first point of contact for hardware, software, and network issues, guiding users with clear solutions.

This role offers remote flexibility, a competitive salary, and opportunities for training and certifications as you build your IT support career.

Qualifications

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of PC hardware, operating systems (Windows/macOS), and network troubleshooting.
• Experience with ticketing systems and remote support tools; excellent communication.
• IT certifications (e.g., CompTIA A+) are advantageous.

Responsabilités

• Provide remote and on-site technical support to end-users.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve hardware and software issues efficiently.
• Manage and maintain IT support tickets, ensuring timely resolution and accurate documentation.
• Assist with user account management and access permissions.
• Perform regular system updates and security checks.

Connaissances

Helpdesk experience

Windows/macOS

Network troubleshooting

Ticketing systems

Documentation

Communication

Formation

CompTIA A+ certification

Description du poste

About the Role

Our client is seeking a skilled and responsive Helpdesk Technician to provide essential IT support to their users in Welkom . This role is critical for ensuring the smooth operation of the company's IT infrastructure by diagnosing and resolving technical issues promptly. You will be the first point of contact for employees experiencing hardware, software, or network problems, offering clear guidance and effective solutions. This is a great opportunity for a technically adept individual to advance their career in IT support within a company that prioritizes efficient technology solutions and user productivity.

Key Responsibilities

• Provide remote and on-site technical support to end-users.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve hardware and software issues efficiently.
• Manage and maintain IT support tickets, ensuring timely resolution and accurate documentation.
• Assist with user account management and access permissions.
• Perform regular system updates and security checks.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and network troubleshooting.
• Experience with ticketing systems and remote support tools.
• Excellent problem-solving skills and attention to detail.
• Good communication skills, with the ability to explain technical concepts to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.

Benefits

• Competitive salary commensurate with experience.
• Full remote work flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid vacation and holidays.
• Opportunities for ongoing training and certifications.