IT Helpdesk

CFS; Fort Wayne (IN); On-site; USD 55,000 - 68,000; Full time

Job summary

CFS is seeking a hands-on IT Helpdesk professional to support a state-of-the-art manufacturing plant in Fort Wayne, Indiana. You will provide first-line technical assistance to employees, manage tickets, and help keep operations running smoothly during shop floor expansions.

The role emphasizes teamwork and ongoing learning, with opportunities to gain high-visibility experience on transformative tech projects. A strong customer-service mindset is essential for success.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Ability to diagnose and troubleshoot technical issues.
• Strong organizational and problem-solving skills.

Responsibilities

• Provide first-line technical support to employees via phone, email, and ticketing system.
• Troubleshoot Windows OS, Microsoft 365, printers, and peripherals.
• Assist with password resets, account creation, and user management in Active Directory.
• Install, configure, and deploy desktop and laptop hardware.
• Escalate complex issues to senior IT staff when necessary.
• Track and update support tickets accurately.
• Assist with workstation setups for new employees.
• Support basic networking and connectivity troubleshooting.
• Maintain a high level of customer service and professionalism.

Skills

Windows OS

Microsoft 365

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Active Directory

Printer support

Ticketing system

Desktop deployment

Job description

• Critical hands-on role supporting a high-growth, state-of-the-art manufacturing plant
• Direct impact: keep business operations running smoothly during major shop floor expansions
• Work with a long-tenured IT manager who values clear direction, teamwork, and learning on the job
• Chance to gain high-visibility experience on transformative tech projects

Pay: $55,000 - $68,000

Why This Opportunity Stands Out

• Critical hands-on role supporting a high-growth, state-of-the-art manufacturing plant
• Direct impact: keep business operations running smoothly during major shop floor expansions
• Work with a long-tenured IT manager who values clear direction, teamwork, and learning on the job
• Chance to gain high-visibility experience on transformative tech projects

Key Responsibilities

• Provide first-line technical support to employees via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, printers, and peripheral devices.
• Assist with password resets, account creation, and user management in Active Directory.
• Install, configure, and deploy desktop and laptop hardware.
• Escalate complex technical issues to senior IT staff when necessary.
• Track, document, and update support tickets accurately.
• Assist with workstation setups for new employees.
• Support basic networking and connectivity troubleshooting.
• Maintain a high level of customer service and professionalism.

Must-Have Skills/Experience

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Ability to diagnose and troubleshoot technical issues.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.

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