IT Help Desk Administrator

Creative Financial Staffing, LLC; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Match

Job summary

Creative Financial Staffing, LLC in Chicago, IL is seeking an IT Help Desk Administrator to provide end-user support across multiple locations, manage IT assets, and deliver exceptional customer service, including executive-level assistance.

The role covers desktop and mobile troubleshooting, onboarding/offboarding, and IT project contributions within an onsite work environment.

Qualifications

• 3+ years of Help Desk or end-user support experience.
• Bachelor’s degree in IT or related field preferred.
• Experience with Windows environments and Microsoft 365.

Responsibilities

• Provide Tier 1/2 support for Windows PCs, M365, apps, and mobile devices.
• Troubleshoot hardware, software, OS, networking, and app issues for local/remote users.
• Deliver white-glove support to executives and senior leadership.
• Provision, deploy, configure, and replace laptops/desktops and related gear.
• Support iPhones and iPads.
• Assist with onboarding/offboarding, device setup, and account management.
• Support conference rooms and video conferencing tech.
• Maintain IT asset inventory and ticketing documentation.
• Escalate complex issues and contribute to IT projects.

Skills

Customer service

Communication

Problem-solving

Technical aptitude

End-user support

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Active Directory

Remote support tools

Endpoint management

Job description

IT Help Desk Administrator l No Sponsorship Available

Job Details – IT Help Desk Administrator

Compensation: $60,000 – $70,000

Bonus: Discretionary

Work Environment: Onsite

Headquarters: Greater Chicago, IL area

Benefits: Medical, Dental, Vision, 401(k) with Match

Overview – IT Help Desk Administrator

The IT Help Desk Administrator will provide end-user support across multiple locations. This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support.

Key Responsibilities – IT Help Desk Administrator

• Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
• Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users.
• Deliver white-glove support to executives and senior leadership.
• Provision, deploy, configure, and replace laptops, desktops, and related equipment.
• Support Apple iPhones and iPads.
• Assist with employee onboarding/offboarding, device setup, and account management.
• Support conference room and video conferencing technologies.
• Maintain IT asset inventory and documentation within the ticketing system.
• Escalate complex issues as needed and contribute to IT projects and process improvements.

Required Qualifications – IT Help Desk Administrator

• 3+ years of Help Desk, Desktop Support, or End User Support experience.
• Bachelor’s degree in IT, Computer Science, or related field, preferred.
• Hands-on experience supporting:
  • Microsoft Windows environments
  • Microsoft 365
  • iOS/iPadOS devices
  • Active Directory
  • Remote support tools
  • Endpoint management solutions
• Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
• Strong customer service, communication, and problem-solving skills.
• Ability to support both technical and non-technical users.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus

Build a rewarding long-term career with us at CFS—when we knock, doors open.

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