Help Desk Technician - Washington, DC

Cogent Communication; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) plan with employer match

Job summary

Cogent Communications in the United States is seeking a capable IT Helpdesk specialist to provide first‑level support for hardware, software and applications. You will work via phone, email and ticketing with a focus on quick resolution and clear communication.

The role requires 2+ years in a helpdesk, solid Windows environment knowledge, Active Directory, and the ability to multitask in a fast paced setting. Occasional after-hours and weekend shifts are possible.

Qualifications

• Degree in an IT-related field or equivalent experience.
• 2+ years of 1st Level Support / Helpdesk experience.
• Solid knowledge of Windows 10, Windows Server 2019, MS Office 2016/2019.
• Experience with endpoint solutions Workspace ONE, Tanium.
• Solid knowledge of PC hardware configuration and setup.
• Basic knowledge of DNS, FTP, TCP/IP, file and print servers.
• Experience in using Active Directory, creating and managing accounts.
• Excellent verbal and written English communication.
• Availability to work after hours and weekends.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system.
• Maintain communications with employees throughout the problem resolution process.
• Create, modify and manage Active Directory objects via Windows Server.
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections.
• Desktop and laptop hardware troubleshooting.
• Perform inventory and asset tracking duties.
• Support company cybersecurity efforts on all clients.
• Maintain and update computer and systems documentation.

Skills

Excellent communication skills

Interpersonal skills

Multitasking

Customer service orientation

Education

IT-related degree or equivalent experience

Tools

Windows 10

Windows Server 2019

MS Office 2016/2019

Active Directory

Workspace ONE

Tanium

Job description

Company

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Company

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Compensation

[Starting / Initial] Base Salary Pay Range: $65,000/yr - $75,000/yr

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
• Maintain communications with employees throughout the problem resolution process
• Create, modify and manage Active Directory objects via Windows Server
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
• Desktop and laptop hardware troubleshooting
• Perform inventory and asset tracking duties
• Support company cybersecurity efforts on all clients
• Maintain and update computer and systems documentation

Qualifications

• Degree in an IT-related field or equivalent experience
• 2+ years of working experience as 1st Level Support / User Helpdesk
• Solid expertise in current Microsoft desktop operating systems and application software
  • Windows 10 / Windows Server 2019 / MS Office 2016, 2019
• Experience with endpoint solutions (Workspace ONE, Tanium)
• Solid knowledge of personal computer hardware configuration and setup
• Basic knowledge of DNS, FTP, TCP/IP, file and print servers
• Experience in using Active Directory, Creating and managing accounts
• Strong interpersonal and relationship-building skills, conducive to team development
• Excellent telephone and face-to-face communication skills
• Ability to multitask in a challenging, fast-paced environment
• Good communications skills in English, both verbal and written
• Creative and innovative in problem solving
• Availability to work after hours and weekends

Physical Requirements

• Frequently remains in a sitting/stationary position during the workday
• Operates a computer and performs desk-based computer tasks continually, frequently viewing a computer screen

Cogent Communications is an Equal Opportunity Employer.