IT Help Desk Technician: Windows & 365 Support

Advanced-Ground-Systems-Engineering; Santa Fe Springs (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Tuition reimbursement

Job summary

Advanced Ground Systems Engineering (AGSE) seeks a Help Desk Technician to provide responsive technical support to employees at AGSE locations and remote offices. The role handles hardware, software, accounts, printing, connectivity, and business app issues to ensure a positive user experience.

The candidate will document work, follow security procedures, maintain equipment records, and escalate complex issues to IT leadership. Occasional after-hours support may be required.

Qualifications

• 2+ years of professional help desk or desktop support in a business environment.
• Experience supporting Windows 10/11, peripherals, printers, and business apps.
• Working knowledge of Microsoft 365 and basic Entra ID/AD support.
• Understanding of TCP/IP networking and connectivity troubleshooting.
• Experience using a service-desk ticketing system and remote-support tools.
• Strong customer-service and problem-solving skills.

Responsibilities

• Provide onsite and remote service desk support per procedures.
• Diagnose and resolve hardware, software, and account issues.
• Configure devices for new hires and equipment refreshes.
• Escalate advanced issues to IT leadership when needed.
• Document issues, resolutions, and create knowledge-base content.

Skills

Help desk support

Windows 10/11

Microsoft 365

Active Directory

TCP/IP networking

Remote support

Ticketing systems

Customer service

Communication

Education

Associate's degree

Tools

Intune

Windows Autopilot

Job description

Advanced Ground Systems Engineering (AGSE) seeks a Help Desk Technician to provide responsive technical support to employees at AGSE locations and remote offices. The role handles hardware, software, accounts, printing, connectivity, and business app issues to ensure a positive user experience.

The candidate will document work, follow security procedures, maintain equipment records, and escalate complex issues to IT leadership. Occasional after-hours support may be required.